Quality Manager - WA

STAR Injury Management is looking for an experienced Quality Manager to lead our quality assurance program across Western Australia. You'll ensure our injury management and return-to-work services consistently meet regulatory, contractual, and best-practice standards — through auditing, monitoring, and reporting that drives real improvement.

This is a hands-on leadership role that blends quality assurance with staff development, customer experience and relationship management support. You'll play a key part in shaping how STAR delivers services and supports its people across WA.

• Manage WA's quality assurance program, including regular audits and monitoring of service delivery.
• Ensure compliance with regulatory and SLA requirements.
• Review reports, documents and correspondence to maintain the highest service standards.
• Conduct checks and file reviews at key milestones.
• Recommend and drive projects that support continuous quality improvement.

• Lead induction and orientation for new STAR Consultants.
• Mentor and develop consultants alongside the Development Manager, WA Operations Manager and Team Leaders.
• Coordinate and deliver training, and champion a culture of continuous improvement.
• Oversee STAR's university partnerships and student placements.

Investigations, Complaints & Feedback

• Manage STAR's customer feedback process end-to-end.
• Investigate and resolve issues as they arise.
• Support audits and regulatory inspections.

• Support consultants and management in building and maintaining client and referral relationships.
• Assist with tenders, quotations and requests for proposals.

You're an experienced allied health or nursing professional with a passion for quality, compliance and developing high-performing individuals/teams. You'll bring:

• Tertiary qualifications in Occupational Therapy, Physiotherapy, Psychology, Exercise Physiology, Registered Nursing, or Chiropractic with current registration (e.g. AHPRA, ESSA).
• Minimum 5 years' experience in injury management, including exposure to complex claims.
• In-depth knowledge of injury management, return-to-work and workers' compensation schemes.
• Strong stakeholder management skills, with the ability to build relationships across regulatory bodies, insurers and partners.
• Confident computer skills, including databases, Excel, and reporting tools (SQL/Power BI).
• Proven ability to lead and build a high-performing individuals/team.
• Excellent communication, negotiation and conflict-management skills.
• Resilience and sound judgement under pressure.

• Flexible work arrangements supported (with some requirement for face-to-face meetings).
• Be part of a values-driven organisation that champions honest conversations, accountability, coaching, and strong relationships.
• Make a genuine impact on the quality and consistency of services that support injured workers across WA.

• STAR is a privately owned national organisation with regional and metropolitan offices throughout NSW, ACT and WA.
• Operating for over 26 years, still under the stewardship of the owner and founder, STAR has developed a strong reputation in the occupational rehabilitation industry and has built a supportive and highly experienced national team.
• Our consultants operate as trusted advisers to insurers, employers and injured workers, helping stakeholders solve complex workplace recovery challenges.

Please forward a copy of your resume and a short letter outlining your past experience and how this aligns with the role to: ***email_hidden***