Claims Assistant - Full time/Part Time

About Us

Our Company is a growing residential and commercial construction company specialising in insurance building repairs and restoration. We partner with some of Australia’s largest insurers, delivering reinstatement works following flood, fire, water, mould, and storm damage events.

About the Role

We don’t just manage claims, we help people rebuild after unexpected events. We’re looking for a highly organised and proactive Administration professional to join our Kirrawee team in a full-time or part-time role at the centre of a fast-moving, high-volume environment.

This is a role for someone who thrives on variety, enjoys being the go-to support person, and takes pride in keeping things running smoothly behind the scenes.

What You’ll Be Doing

You’ll play a key role in supporting our Case Managers, Supervisors, and wider team, keeping communication flowing and operations on track.

• Provide day-to-day administrative support across the team and to external stakeholders

• Manage high-volume inboxes and phone lines with confidence and efficiency

• Respond to enquiries from clients, customers, and contractors (both inbound and outbound)

• Assist with processing new claims, including triaging make safes and booking site attendances

• Update and maintain job information across internal systems and client portals

• Ensure all claim activity records are accurate, detailed, and up to date

• Coordinate and manage communications between clients, customers, and contractors

• Work within structured KPIs in a fast-paced environment

What We’re Looking For

We’re after someone who brings energy, precision, and a calm head under pressure:

• 2–3 years’ experience in administration or customer service (construction or insurance highly regarded)

• Strong attention to detail with the ability to work accurately at pace

• Confident communicator who can build rapport with a range of stakeholders

• Comfortable navigating systems, software, and claims platforms

• A team player who takes initiative and solves problems before they escalate

• Excellent organisational and time management skills

• Strong critical thinking and problem-solving ability

What We Offer

• Work close to home with genuine work/life balance

• A supportive, collaborative team environment where people are valued

• Competitive salary based on experience

• A professional yet down-to-earth team culture

• Modern office space with a relaxed dress code

• Regular social events and team connection