Customer Solutions Representative

Join the change. Electrify your future!

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

Join the change. Electrify your future.


About the role

Join us as an Inbound Customer Solutions Representative and experience the satisfaction of making a genuine difference for our customers every day.

We're looking for people who care about delivering great outcomes just as much as we do. We have multiple opportunities available with a start date of the 24th of August, working from our newly refurbished office based in Melbourne Docklands Head Office.


In this role, you'll:

• Support customers over the phone with account and billing enquiries
• Manage customer queries, complaints, and account changes
• Identify and deliver on sales opportunities with both new and existing customers
• Provide tailored solutions and recommend products and services that meet customer needs
• Take payments and resolve issues with care and efficiency

More about the role:

• $71,635.00 base salary+ 12% Super (TFR $80,231.20) + discounts & benefits, & quarterly bonuses of $500-$1,500
• Permanent full-time role (37.5 hours per week), working on a rotating roster 8:00am - 7:00pm, Monday to Friday
• Paid, onsite training to set you up for success and ongoing coaching and development to help grow your career

What's in it for you:

• You'll be part of a high-performing, supportive and energetic team who bring our values to life, collaborate closely, and celebrate success together while achieving team targets, KPIs, and sales outcomes.
• Build your skills across customer service, problem solving, payments and sales, working in a fast-paced, people-focused environment where no two days are the same
• Great perks & family benefits: Discounted energy, solar plans for you, your family and friends, plus 20 weeks paid parental leave with employer-paid super on unpaid leave
• Health & wellbeing support: Access to wellbeing programs including Medibank partnerships, Fitness Passport and on-site health services (e.g. massage, skin checks)
• Make a real impact by helping customers when it matters most

Note: You must have unlimited, full working rights in Australia to Apply

*Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Docklands VIC 3008

Job Family Group

Call Centre - Group