Digital Solutions & Technology Support Officer

This job has your name on it if:

You believe tech can and should do good for humanity. You're the kind of person who can't walk past a clunky process without wanting to fix it. You notice when a system is quietly wasting everyone's time, and you get real satisfaction from making it disappear. You're equally comfortable untangling a broken automation and setting up a new starter's access on day one. You care about doing the unglamorous work properly, because you know that good systems are what drives impactful services.

What you'll be doing

You'll be the engine behind the systems and tools that keep The Man Cave running. Reporting to the Head of Impact and Technology, you'll work across our full tech stack and support our people by keeping our platforms reliable, our data clean and our processes running the way they're supposed to. Your day could move from debugging a debrief form automation in the morning to collecting user feedback and designing a new system in the afternoon.That variety is the job, and the right person will find it energising. That means:

• Maintaining and continually improving our CRM (HubSpot)
• Troubleshooting and repairing automations supported by our ticketing system
• Streamlining workflows and systems, with a focus on our frontline teams' UX across our bookings, rostering and logistics systems
• Provisioning and maintaining staff hardware (laptops, phones) including the MacBook fleet
• Researching, trialling, developing and implementing new AI, software and automation systems
• Google Workspace admin (accounts, groups, shared drive permissions, storage)
• Software licence and subscription management (renewals, seat counts, cost tracking, provisioning)
• Basic data security practices, backups, and incident response for systems outages and password management
• Documentation of internal systems and processes, we love SOP’s
• Establishing, maintaining and evolving role-based automation and access permission configurations
• Building dashboards for our teams in HubSpot to enable data-driven decision-making
• Building data pipelines to ensure our CRM data has high integrity and is up-to-date
• Owning the onboarding and offboarding for staff, ensuring systems access is set up and shut down correctly and on time

You're probably someone who...

• Has experience working with CRM platforms.HubSpot experience is highly regarded but not essential. Include your CRM experience in your cover letter.
• Can troubleshoot systems and automations independently, and knows when to ask for help
• Loves AI and systems thinking
• Pays close attention to detail, because you understand you're often the last line of defence against automations breaking, data integrity issues and access errors
• Has experience with coding, low-code automation platforms like Zapier and/or vibe coding. Dev training/experience is highly regarded but not essential.
• Documents what you fix, so the next person doesn't have to solve it twice
• Can explain a technical fix to a non-technical colleague without making them feel silly for asking
• Connects with the mission of supporting young men to thrive and wants their work to contribute to that

What we're looking for

Someone who wants to grow with us. We’re building Australia’s largest preventative mental health charity for teenage boys and we need tech to enable us to scale sustainably. You are someone who brings technical skills and genuine care in equal measure. You understand that behind every access request or broken automation is a colleague trying to do their job, and a young person the work is ultimately for. You're organised enough to manage requests coming in from multiple teams at once, curious enough to keep learning new tools, and clear enough in your communication that people actually come to you before things break, not just after.

What success looks like

In six months, our core systems will be running with fewer fires to put out, staff will know exactly who to come to and trust that it'll get sorted, and onboarding and offboarding will be a non-event because the SOPs just work. You won't just be keeping the lights on. You'll be the reason nobody has to think about whether they're on. You’ll get the opportunity to inform our long-term tech and AI strategy and how that helps us reach more boys, more schools, more parents and more communities. 

Who you'll be working with

You'll sit in the Impact & Technology team. We believe the two co-exist, with our technology stack powering our unique research, insights and evidence engine. You’ll be the key partner to our Delivery Lead, who does all of the rostering, scheduling and delivery logistics. We are all here at The Man Cave because we genuinely believe empowering boys to be great men benefits everyone. We work hard and play hard, and everyone here owns their patch completely. You'll work closely with the Head of Impact and Technology, and the Bookings, Delivery and Facilitation teams, with visibility across the whole organisation's tech and data footprint.

We are a business, a charity and a community all in one. We are deeply committed to our values, our humanity first culture, and connection with each other. This is a role where you will be included in town halls, team experiences, connection days, strategic planning, community events and embraced for your individual life skills, experiences, talents and vision for the world.

Why The Man Cave

The Man Cave is Australia's leading preventative mental health charity for teenage boys and young men. We work with young men at critical moments in their lives. The work is real, the team is tight, and what happens in our programs actually matters. You'll be joining something purposeful and you'll feel that from day one.