Field Service Account Manager

Job Purpose

The role of the Field Service Account Manager is pivotal in the growth strategy of Trescal Australia.

As the world leader in calibration services, we provide precision calibration expertise in every industry, geography and instrument across the world. Trescal combines the power of an international group, a dense network of technical experts and responsive local laboratories.

As a service company, our people are at the heart of what we do. We provide training programs, engagement with local communities and a commitment to improve the world around us, inch by inch.

We are seeking a Service Sales / Key Accounts Specialist with a technical background to help grow our Field Service Calibration business in Victoria.

This is a “big role” for someone with “big drive.” We need an energetic driven person from an instrumentation, engineering or service background – someone ready to closely maintain and grow key accounts, chase opportunities, win back business, and back it up with technical know-how.

Duties and Responsibilities

• Hybrid position between key account management / business development and service / calibration support.
• Be the face of Trescal Field in Victoria, identifying needs within an array of different industries and production environments
• Provide expert service support during shutdowns or peak periods
• Identify new sales opportunities and win back lost accounts within an array of industries including Pharmaceutical, Food & Beveridge, Water/Wastewater, Mining and Industrial Manufacturing.
• Engage with QA managers and Service Maintenance Team Leaders to identify needs and promote total cost-effective scheduled calibration solutions and services.
• Manage and prioritize your CRM pipeline for success, collaborating with the State Manager and Service Manager to exceed regional targets.
• Assist with pricing and quoting as directed by the Team Leader
• Perform high-level calibrations, preventative maintenance, and repairs in-house and in the field when the business needs your support.
• Be involved and responsible for resolving first line customer queries and complaints as required.
• Participate and encourage teamwork within the service area and company as a whole.
• Ensure any personal accident occurring on site or in Trescal Labs is reported to your Team Leader or Branch Manager and OHS Officer immediately.
• Ensure risk assessments, JSA, SWMS are completed as appropriate
• Participation in field management meetings and toolbox meetings
• Minimum 70% utilization on the account management / business development aspects of the role, this will be flexible with the needs of the business and directed by the Team Leader or Branch Manager
• Any other reasonable tasks as instructed by the Team Leader or Branch Manager

Required Personal Qualities

• Demonstrated experience within instrumentation, engineering, manufacturing or service industries. You understand technical specifications, production cycles, and the critical nature of precision.
• Strong organizational skills and ability to stick to agreed deadlines
• Flexibility and a team based approach to tackling workload day-to-day
• Ability to work autonomously on a day to day basis and manage time effectively.
• An open mind and “can do” solution focused attitude
• Professional presentation and approach to the job, colleagues and clients.
• Professional level of written and verbal communication skills.
• Excellent customer service skills.
• Dedication to building long lasting relationships with customers and stakeholders
• Dedication to exceeding sales targets in the budget
• Math’s & English (communication)
• Mechanical and computer aptitude (Excel etc.)
• Punctual

Working Conditions

• Normal working conditions, OT as required by the business
• Victoria (Melbourne & Regional Field Work).
• Travel within Victoria and Tasmania