Business Transitions Manager

About us 

Quest is a member of The Ascott Limited, a Singapore company that has grown to become one of the leading international lodging owner-operators. Spanning more than 170 cities across over 30 countries, Ascott’s other serviced residence and hotel brands include Ascott, Citadines, Citadines Connect, Somerset, The Crest Collection, lyf, Préférence, Vertu, Harris, Fox, Yello and POP!.  

Ascott is a wholly-owned subsidiary of CapitaLand Limited (CapitaLand), one of Asia’s largest real estate companies headquartered and listed in Singapore. Ascott boasts over 30 years of industry track record and award-winning brands that enjoy recognition worldwide.

About the Role

As our Business Transitions Manager, you will support Quest’s growth timeline of new business openings and existing business sales along with driving best practise operations within our franchised apartment hotels. This multi-dimensional role within the Franchise Operations business unit is ideally suited to an experienced hospitality professional looking to utilise their operational and systems knowledge under the leadership of the Franchise Operations Support Manager and Group Franchise Establishment Manager.

In the role you will not only assist in the facilitation of new property openings and business settlements, but also contribute to the development and maintenance of training material for Quest’s Property Management System (PMS) and provide ongoing support to the wider Quest network.  

In between settlements, this role will be made flexible hybrid (2 days working from home and 3 days from the corporate office). Regular interstate travel will be required, so flexibility is important for this role with the capacity to be on location for periods of time to set up, train and transition Franchisees into their business.

• Manage the coordination and delivery of all activities associated with new franchise openings and settlement of trading established franchise businesses, as directed by the Franchise Operations Support Manager.

• Assist the Franchise Operations Support Manager in development and delivery of training for Franchise Partners and their staff in the operation of a Quest business in accordance with the Quest model. To ensure the highest standards of operation, alignment with the Quest core values, and continuous improvement of the Quest brand.

• Work with stakeholders internally and externally to coordinate the purchase, delivery and installation of equipment and business essential items required to operationalise a new Quest franchise in line with budgets and business commencement dates.

• Provide newly opened properties with system training (Property Management System) for all new team members including Front Office and Housekeeping best practise operations in line with scheduled business openings

• Work with the wider Franchise Operations team to deliver additional support and training to individual Franchise businesses to ensure effective and correct use of their Property Management System.

About you 

• Have at least 5 years’ experience in hotel operations, including a strong working knowledge of key operational roles and Property Management Systems

• Experience as a General or Hotel Manager, Rooms Division Manager or Housekeeping Manager would be advantageous.

• Experience in training delivery, ideally in an accommodation environment would be an advantage.

• Strong organisational, time management, prioritisation and project planning and execution skills will be important traits for the successful candidate.

• Have a high degree of self-motivation, drive, and initiative.

• An understanding of franchising as a business model and experience with new hotel openings would be an advantage.

• Strong understanding of adult learning principles and training techniques.

We offer:

• Embrace our hybrid working model for greater flexibility and work-life harmony

• Competitive remuneration and performance incentives benchmarked by Mercer.

• A strong focus on professional development and career growth.

• A collaborative, inclusive environment recognized as one of the best places to work, with employee satisfaction scores of 90%+ for two consecutive years.

• Get 6 additional days off each year (3 for Culture Leave + 3 for Immediate Family Events), plus generous leave types like Parental, Menstrual, Fertility, and Volunteer Leave.

• A vibrant workplace that balances achievement with fun, offering regular opportunities to connect and celebrate in our bespoke Collingwood hub.

If any of the above sounds like you or maybe is the person you want to be, send us your resume along with a cover letter with a brief paragraph outlining your experience to date, why you want to join our team. 

Before you go, we want you to know we value everyone who takes the time and effort to join our team at Ascott Australia. Due to the number of applicants we receive, we can’t commit to responding to each applicant. Of course, we will be in touch if we see a fit. We wish you the best of luck with the next step in your career, regardless of whether it’s with us or another organisation.