Customer Service Representative

Brinks Australia is seeking a dedicated Customer Service Representative to join our team, specializing in freight forwarding & security. If you're ready to play a vital role in safeguarding valuable cargo and ensuring great customer satisfaction, we want to hear from you!

About Us: Brinks Australia is a leading provider of secure logistics and cash management solutions. With a rich history spanning decades, we are trusted by businesses worldwide to deliver unparalleled security and reliability in the transportation of high-value goods.

Position Overview: As a Customer Service Representative specializing in freight forwarding security, you will be the frontline ambassador for Brinks Australia. Your primary responsibility will be to ensure the smooth and secure transportation of goods, providing exceptional service to our valued clients every step of the way. From coordinating shipments to addressing inquiries and resolving issues, you will play a pivotal role in upholding our reputation for excellence.

Roles & Responsibilities:

• Co-ordination of high value transportation, including imports, exports and domestic movements

• Prepare and submit documentation for import and export declarations, ensuring compliance with customs laws and company procedures.

• Liaise with customs brokers, ABF, clients, and internal stakeholders to resolve classification, valuation, or clearance issues.

• Maintain effective and responsive communication with Brinks depots, Branches and affiliates, both domestically and internationally

• Identify and record any quality problems, and initiate, recommend or provide solutions through designated channels.

• Handle all customer enquiries promptly, courteously and professionally, referring them to the DJS Business Development Manager or Operations Manager as appropriate.

• Co-ordinate all aspects of the secure transportation of valuables in strict accordance with Brinks Operating Procedures

• Report to Operations Manager any instances of circumstances where Brinks Operating Procedures are not adhered to

• Ensure details of each shipment are obtained and recorded accurately in the appropriate systems, and maintain all documentation in shipment file 

• Co-ordinate with Airlines, Cargo Handlers, and Customs to expedite transportation and clearance of consignments

• Co-ordinate Air Cargo Automation requirements to expedite timely clearance and delivery on inbound shipments 

About you:

• Ability to acquire and maintain relevant industry training such as dangerous goods and AACA qualifications in first 6 months

• Cargowise knowledge is highly desirable

• Experience with secure or sensitive cargo handling is highly advantageous

• Excellent customer service skills

• Computer skills including Microsoft Office, Outlook and SharePoint are desirable

• Desire to grow and develop within the organization

• Highly organized and process oriented

• Obtain competence on in-house systems.

Competencies:

Strategic thinking, data analysis skills, technology proficiency, strong communication abilities, strong compliance focus, data analysis, teamwork, attention to detail. 

Mobility to Perform Role  

Office based 5 days a week with WFH after training and probation period is complete.

Why Brink’s?

• Join a global organisation with a 165‑year legacy

• Annual remuneration review

• Employee Assistance Program

• Recognition through Brink’s Monthly Values Awards ($100 vouchers and medals)

• Weekly fruit

• Location is next to the Grounds of Alexandria

• Inclusive, diverse, and supportive team culture