Client Services Associate, Fund Services

About the role

This role involves understanding each stage of the registry administration lifecycle applicable to an unlisted fund, including client business goals, processing checklists, and business rules per fund and issuer.

Key responsibilities

• Professionally liaise and respond to investor, adviser and client queries and task escalations in a timely and accurate manner per agreed Service Level Agreements

• Process validation, batching and data entry of applications, transfers, static transfers and redemptions in line with process requirements and Service Level Agreements

• Report all client incidents or complaints in a timely manner via CAMMS

• Aid in the peer review of reports prior to client and pricing agent release

• Work with the CSMs to develop checklists that are fund specific to assist fellow Client Services Associates

• Ensure compliance with Boardroom's policies, procedures and audit processes

• Complete validation for Anti-Money Laundering and Politically Exposed Persons as required

• Ensure accurate input of client/security holder data into SREG in relation to static changes and Off Market Transfers as per AML, FATCA, Mfund requirements and Unlisted Requirements

• Daily processing of applications via Mfund or Calastone systems and daily downloads of BPAY payments to relevant funds

• Daily reconciliation of funds received and banked, and daily, weekly or monthly reporting of applications and transfers

About you

• Operational experience in funds management, registries or the financial services sector

• Intermediate/Advanced Microsoft Excel and MS computer skills

• Excellent verbal and written communication skills