Ward Clerk - Unit 2, Inpatient Psychiatric Unit

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

About Infant, Child and Youth Mental Health & Wellbeing Service

Infant, Child, Youth mental Health & Wellbeing Service provides a range of mental health services to infants, children, adolescents, youth and their families within the Southern Region. 

The organisational and clinical model has been developed to provide mental health care that is flexible and responsive to the individual and developmental needs of the infant to youth populations and their families.  As such, this model will support the provision of integrated mental health care for young people, guided by consistent, service-wide protocols and principles of care. 

About Unit 2   

The Dandenong Unit 2 Inpatient Psychiatric Unit is a 25 bed unit that provides specialist mental health care for persons experiencing severe and/or complex mental health needs that cannot be managed in the community and requires intensive inpatient treatment.  

About the Role 

An exciting opportunity has become available for a Ward Clerk to join our team at Unit 2 Inpatient Psychiatric Unit, at Dandenong Hospital.

We are seeking a ward clerk with a strong focus on customer service and time management skills who is experienced and enjoys working within a ward team environment. 

This role will give you the opportunity to provide exceptional front line customer service to our clients and support the ward clinical team. You will work with teams of busy mental health professionals to provide clerical and administration support using a wide range of systems and databases, including registering and maintaining client information. 

• Providing excellent Customer Service to clients, staff and other stakeholders 

• Supporting the Information Management needs of the Service including data entry and health information management 

• Completing Operational Tasks to support the day-to-day operations of the Service 

We are currently seeking interest in a part-time ward clerks to work Wednesday to Friday, 24 hours/week.

About You 

You are a genuinely passionate and caring person who is highly committed to delivering exceptional patient care. As a clear communicator you can build rapport easily with others and work well within a team. You are a proactive, experienced healthcare administrator who can work effectively in an autonomous role, and prioritising workloads comes naturally to you.  

You have: 

• Minimum of 2 years administrative experience (experience in a mental health setting is desirable) 

• Friendly and helpful customer service and communication skills 

• Proven organisational skills and can work autonomously 

• Demonstrable ability to manage a range of administration responsibilities across a number of areas 

• A quality focus whilst ensuring work is completed within the required timeframes 

• Ability to travel to all Monash Health Sites 

• Standards in thoroughness, accuracy and speed

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.