Product Support Technician

Epiroc Australia is growing, and we are looking for committed people to join our team in delivering the best possible customer service to the mining and construction industries.

We want to invest in you and develop your career, to ensure you bring your best self to work and are a valuable part of our high-performance teams. 

Ready for a great challenge and career?

We are currently seeking a Product Support Technician to join our team at Olympic Dam. 

Responsible for:

• Diagnose, fault find, repair and service all aspects of the equipment on customer sites

• Provide high-level technical support and training, to customers

• Facilitate and complete all product upgrades as required and  control  the onsite  WIP

• Work with the customer maintenance team on implementing Preventative Maintenance Plans. Attend customer meetings as required

• Comply with Epiroc and customer SHEQ requirements

• Build long term, sustainable relationships with customers

Requirements

• Customer-facing field experience

• Mechanical, Heavy Diesel, Electrical or Hydraulic trade qualifications                          

• Experience using and sound knowledge of hydraulic, pneumatic and electrical Schematics

• Experience in diagnostic repairs of mining and construction equipment including hydraulics, and low voltage electrical systems

• Strong communication skills

• Extensive industry experience

What we Offer

If successful, you will be rewarded with a competitive remuneration package with benefits including: 

• Salary continuance insurance

• Novated leasing

• Paid parental leave

• Education assistance and the opportunity to be part of a values-driven company committed to your professional development.

About us, Epiroc Australia is part of a large global company that operates in 150 countries, employs over 13,000 people worldwide. In Australia, we have 17 branches and market and service well-known equipment such as SmartROC, Simba, Boomer, Diamec, Pit Viper, MT65 trucks and ST18 underground loaders as well as extensive ranges of consumables and other mining and construction-related equipment.

Epiroc is committed to equal employment opportunities for all employees and to providing employees with a safe work environment. We celebrate and embrace diversity in all its forms and encourage applications from women, Aboriginal and Torres Strait Islanders.

Our motto is United in performance. Inspired by innovation.

If you feel you have the skills and experience to take the next step in your career, please click 'Apply' now.