Team Leader In Home Support

Make a lasting impact in a values-driven organisation supporting diverse communities

MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection.

With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you’ll join a compassionate, dedicated group of people working to deliver real impact every day.

The Role

The Team Leader, Home Care Queensland is responsible and accountable for the leadership, delivery and continuous improvement of high-quality in-home services for all Support at Home Packages as well as Veteran Home Care (VHC) funded services. This role is also responsible for managing a small case load of Support at Home clients.

Reporting to the Manager, In Home Support, this position ensure that Elders receive care and support that is responsive to their needs, culturally appropriate, and aligned with best practice standards and aged care reforms. The position plays a critical role in driving operational performance, enabling business growth, supporting workforce development, and leading change management initiatives across the service.

As a leader with MiCare, this role provides strong leadership in delivering on and upholding MiCare’s Mission, Vision and Values in alignment with the organisation’s strategic plan.

What We’re Looking For

Key Result Areas

• Ensure delivery of high-quality, person-centred care aligned with Support at Home and VHC program requirements
• Maintain accurate, up-to-date client documentation (care plans, reviews, progress notes)
• Lead, coach, and support SAH Care Partners and Veterans Home Care Coordinator
• Oversee intake processes for Support at Home, and VHC clients
• Monitor timeliness of onboarding, assessments, and care plan development
• Ensure accurate data entry and client profile creation in the client management system
• Oversee clients’ quarterly budgets to ensure SAH services do not exceed budget

Qualifications

• Tertiary qualification in Social Work, Nursing, Aged Care, Disability, Allied Health, Business Management, or a related field. Current registrations as required i.e. AHPRA Registration.
• Qualification in management and leadership, or equivalent workplace experience would be highly regarded.

Experience

• Demonstrated leadership experience in aged care, community services, or a related human services field.
• Demonstrated knowledge and sound case management experience.
• Clear understanding of the Aged Care Quality Standards
• A working understanding of health and safety requirements relevant to the position
• Solid knowledge of the Support at Home and Veterans Home Care program rules and guidelines.
• Leadership experience in community aged care, with empathy and sensitivity to the needs of older people including those from different cultural backgrounds and their families.
• Knowledge of consumer-directed care, wellness, reablement and person-centred service models.
• High-level skills in service planning, delivery oversight, and performance monitoring.
• Ability to manage change, implement reforms, and drive continuous improvement.
• Experience in budget oversight, risk management, and reporting.
• Excellent interpersonal, communication and stakeholder engagement skills.
• High level of proficiency in Microsoft Office and client management systems.

Why MiCare?

• Save on tax with generous salary packaging benefits — novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
• Enjoy exclusive perks via our employee wellness portal — access to amazing discounts on everyday items.
• Achieve true work life balance — hybrid working between home and the office
• Act as a change agent — drive real transformation in a purpose-led organisation.
• Be part of a multicultural, values-led team making a real difference in the community.
• Grow with us — access professional development in a supportive, collaborative environment.

To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check and Working with Children Check.

How to Apply? 

If you’re ready to join a purpose driven organisation, we’d love to hear from you. When applying, please combine your CV and cover letter into one document and upload it as part of your application.

You can also review the Position Description for further information about the role and requirements.

Applications close 5:00pm, 8 September 2026.

MiCare is handling this recruitment independently and is not engaging agency support at this stage.