Venue Supervisor - Du Cane Brewery & Dining Hall

About the role

We are on the hunt for an enthusiastic Venue Supervisor with proven experience in managing a diverse team while delivering exceptional customer service in a larger scale, high turnover environment. This is a hands-on role.

Key responsibilities

• Ensure an exceptional and consistent level of service, delivering the key performance indicators and range of quality food, beverage, and entertainment offerings in a clean and professional environment

• Floor supervision and bar supervisor duties

• Bookings management (in person and over the phone)

• Liaising with kitchen on daily booking and requirements

• Complaint resolution with customers

• Ensure all services are opened and fully operational at scheduled times, standards are maintained throughout the service, particularly delivering exceptional levels of customer care and satisfaction, and enabling a smooth handover of shifts

• Assisting the Assistant Venue Manager in stock management and control as required

• Assist the Venue Manager and Assistant Manager in supervision, training and co-ordination of F&B staff

• Identifying any Health and Safety issues within the venue

• Shared duty of Venue email inbox

About you

• A minimum of 2 years' experience in a strong hospitality environment

• Assisting with team supervision

• In-depth knowledge of food and beverage

• Proven ability to train and professionally develop hospitality employees

• High levels of motivation and a proven self-starter

• Friendly, engaging demeanor and positive attitude

• Flexibility to work when required, including nights

• Excellent presentation and communication skills

• Ability to lead and motivate a team and get them working together

• Exceptional time management skills and the ability to prioritize and multitask

About us

Du Cane Brewing is opening a brand new home, the 'Du Cane Brewery & Dining Hall' on Princes Square in the heart of Launceston. We aim to create a space that embraces creativity and diversity, is welcoming and inclusive and celebrates quality local food and beverage. Our purpose is to champion and conserve Tasmania's walking culture and environment, and be the beer for all Launcestonians and a refuge for the like-minded.