Service Advisor – Automotive Repair

About the Role

CARe Automotive is looking for an experienced Service Advisor to join our repair centre team. This is a key customer‑facing role, acting as the link between customers, Customer CARe, and the workshop to ensure a smooth, well‑coordinated repair journey.

You’ll play a hands‑on role in vehicle intake, customer communication, and repair coordination while supporting safety, quality, and production outcomes.

About CARe Automotive

CARe Automotive is a national automotive collision repair business delivering end‑to‑end repair solutions through a network of accredited repair centres. We partner with insurers, fleet providers, and customers to deliver safe, compliant, and high‑quality repair outcomes — with Customer CARe at the centre of everything we do.

Key Responsibilities

Customer Service

• Be a point of contact for CARe customers
• Accurately document customer concerns and vehicle condition
• Clearly explain repair processes, scope, and timeframes
• Maintain ongoing communication with customers and Customer CARe
• Handle customer concerns professionally and calmly

Vehicle Intake & Coordination

• Complete tablet‑based check‑in and Digital Triage processes
• Capture accident, non‑accident, and pre‑existing damage
• Mark up vehicles and maintain accurate records in RPS
• Review jobs, action notes, and support production planning
• Coordinate rectifications, Out of Scope items, and quick‑fit work

Administration, Safety & Compliance

• Maintain accurate documentation and system records
• Support continuous improvement and process compliance
• Follow all site safety rules, PPE requirements, and procedures
• Identify and escalate safety risks or incidents

About You

Essential

• Experience in an automotive repair or workshop environment
• Strong customer service and communication skills
• High attention to detail and organisational ability
• Understanding of vehicle repair processes
• Current driver’s licence

Desirable

• Certificate III in Panel or Paint
• Experience in a senior customer service or advisor role
• Knowledge of insurance or accident management environments
• Experience with RPS or similar repair management systems

Why Join CARe Automotive?

• Work for a fast growing national repair network
• Customer‑focused culture with strong operational support
• Supportive team environment with clear processes

Apply Now

If you’re passionate about delivering great customer experiences and have experience in automotive repair environments, we’d love to hear from you.

👉 Apply now via Seek