Digital Engagement Officer

Community Development / Library Services

Digital Engagement Officer

• Create meaningful connections & deliver programs that make a difference.

• Join a friendly organisation with excellent working conditions.

• Opportunities for professional development, training and career growth.
  

Annual salary $93,577.06 - $100,063.55 per annum + Statutory Superannuation

The City of Norwood Payneham & St Peters is seeking an innovative and community-focused Digital Engagement Officer to join our Library Services team.

This is an exciting opportunity for someone who is passionate about technology, digital literacy and creating meaningful community outcomes. You'll lead the development of innovative digital programs, collaborate with internal and external partners and help ensure our library services remain relevant, accessible and responsive to the evolving needs of our community.

The Role

Reporting to the Manager, Library Services, you will work closely with the Community Resources & Engagement Lead, Customer Experience Lead, Information Services and other teams across Council to:

• Identify community needs and develop innovative digital programs and services

• Lead projects that improve digital literacy and technology access

• Coordinate the implementation of new digital solutions across Library Services

• Build strong partnerships with community organisations, government agencies, and technology providers

• Research funding opportunities and prepare grant applications

• Monitor and evaluate program outcomes using data and community feedback

• Provide strategic advice on emerging technologies and digital initiatives

This role offers the opportunity to make a genuine impact by empowering people of all ages and backgrounds to confidently engage with technology. 

About You

You are a proactive and creative professional with a passion for community engagement and digital innovation and posses the following experience:

• Experience developing and delivering community-focused programs

• Strong knowledge of digital technologies and digital literacy initiatives

• Excellent project management and organisational skills

• Outstanding communication and stakeholder engagement abilities

• Strong analytical skills with the ability to evaluate program effectiveness

• A collaborative approach and the ability to build productive partnerships

• A commitment to inclusive, accessible services for diverse communities

• Current driver's licence

• National Police Clearance (willingness to obtain through Council processes)

• DHS Working with Children Check (willingness to obtain through Council processes)

• Chief Fire Warden (willingness to obtain through Council processes)

• Emergency First Aid (willingness to obtain through Council processes)

This position works across Council's library sites and requires regular weekend work. Availability on Saturday and Sunday is required.

Experience in libraries, local government, community services or similar public-facing environments will be highly regarded.

Why Join Us?

At the City of Norwood Payneham & St Peters, you'll join an organisation that values collaboration, innovation and exceptional service.

We offer:

• A supportive and inclusive workplace culture

• Meaningful work serving one of Adelaide's most engaged communities

• Opportunities for professional development, training and leadership growth

• The chance to make a genuine difference through outstanding customer service

• Confidential & free access to the Employee Assistance Program 24/7

• Healthy Lifestyles Program

• Income protection (illness, accident & injury)

If you're an experienced customer service leader who enjoys supporting teams and creating exceptional community experiences, we'd love to hear from you.

How to Apply

For more information, a copy of the job description and to apply online, please visit www.npsp.sa.gov.au.

Specific enquiries may be directed to the Council’s Library Manager, Josephine Gaskell on 8334 0228.

Applications close at 9am on Friday, 21 August 2026.