Customer Service Officer - Schofields

Customer Service Officer – Schofields

• Attractive pay package + CSR benefits
• Genuine career progression and training provided.
• Diverse and Inclusive team!

Are you passionate about customer service and helping people bring their dream homes to life?

About the role:

CSR is looking for a vibrant and detail-oriented Customer Service Officer to be the welcoming face of our Schofields Selection Centre and Customer Services Team. This role is a Tuesday – Saturday opportunity 8:30am – 4:30pm.

In this dynamic and customer-focused role, you will play a vital role in supporting customers, managing orders and keeping operations running smoothly.

As the first point of contact for our customers, you'll provide outstanding support by responding to phone and email enquiries, assisting customers in person, and ensuring every interaction is professional and positive.

You'll manage both front-facing customer interactions and back-end customer service support, including but not limited to order processing, coordinating appointments and resolving enquiries. Along the way, you'll build strong customer relationships and develop valuable product knowledge that sets you apart.

If you're proactive, detail-oriented, and love working as part of a collaborative team, we'd love to hear from you!

Key Responsibilities

• Welcome and assist walk-in customers and maintain a professional front counter.
• Maintain displays and merchandising
• Support customers in the showroom with product advice.
• Deliver exceptional customer service via phone, email, and system channels
• Process customer orders accurately and efficiently in SAP
• Keep customers informed on order status, delays, and solutions
• Investigate and resolve customer enquiries, complaints, and returns
• Work with and support the internal customer service team
• Communicate effectively with internal and external stakeholders.
• Support with SAP & CRM tasks, including purchase orders and case management.
• Communicate effectively with internal and external stakeholders.

What You'll Bring

• 3 – 5 years in customer service (front facing) or call centre roles
• Strong communicator who builds genuine connections with customers
• Demonstrated ability to deliver professional, friendly, and solutions-focused customer service through phone and face-to-face interactions.
• Ability to juggle multiple tasks while maintaining accuracy and attention to detail.
• Confident using CRM systems and online booking tools (training will be provided if not already familiar).
• A proactive team player who can also work independently

What we offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

• Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.  

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

How to Apply:

Just click on the Apply for this job button and help us shape a more customer-centric future.

To find out more about us, visit www.csr.com.au

 We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.