Club Lounge Supervisor

At the top of Melbourne's skyline, The Ritz-Carlton, Melbourne is a landmark of luxury, renowned for its world-class service, breathtaking city and bay views, and commitment to creating unforgettable guest experiences. The Ritz-Carlton Club is an exclusive sanctuary within the hotel, offering personalised service, curated culinary experiences, and bespoke amenities for discerning guests seeking the highest level of luxury and attention to detail.

As Club Lounge Supervisor, you will assist in leading a team of Ladies and Gentlemen in delivering the exceptional service, genuine care, and personalised experiences that define The Ritz-Carlton brand and create lasting memories for every guest.

Key Responsibilities:

• Assist with leading the Club Lounge team, alongside our Assistant Club Lounge Manager, in delivering exceptional luxury service across all service periods, ensuring seamless food and beverage offerings, bar service, and personalised guest interactions
• Oversee guest arrivals and departures within the Club Lounge, supporting check-in and check-out processes to create memorable and seamless guest experiences.
• Act as a role model for service excellence, coaching and mentoring Club Lounge attendants to consistently meet The Ritz-Carlton and Marriott brand standards.
• Review daily arrivals, departures, VIP guests, preferences, and special requests, ensuring proactive service delivery and personalised guest experiences.
• Serve as a knowledgeable ambassador for Melbourne and The Ritz-Carlton, assisting guests with local recommendations, reservations, transportation, dining, entertainment, and sightseeing arrangements
• Ensure the Club Lounge is maintained to the highest luxury standards, conducting regular inspections to guarantee cleanliness, organisation, stock levels, and presentation readiness throughout the day.
• Oversee the preparation and service of alcoholic and non-alcoholic beverages, ensuring compliance with responsible service requirements and company standards.
• Coordinate effectively with Front Office, Concierge, Housekeeping, Food & Beverage, and other departments to ensure seamless communication and timely resolution of guest requests and concerns.
• Monitor daily operations and service standards, identifying opportunities to enhance efficiency, guest satisfaction, and overall Club Lounge performance.
• Support training, onboarding, and development initiatives to build a highly engaged and high-performing Club Lounge team.
• Handle guest feedback, service recovery, and escalated concerns with professionalism, ensuring prompt resolution and guest satisfaction.
• Promote hotel facilities, signature experiences, and Marriott Bonvoy benefits to enhance the guest journey, drive engagement, and support revenue opportunities.

About You: 

• An up-to-date RSA 
• Relevant experience in a similar role 
• Full-Time Working rights in Australia 
• Proficient and confident in interacting with guest 
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment 
• Armed with smart solutions and a can-do attitude 

Benefits You Deserve

• Enjoy complimentary meals every day in our Employee Dining Room.
• You gain access to industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments.
• Earn more when you successfully refer a new employee. (Terms & Conditions apply)
• Birthday Perks: enjoy your special day with a paid day off
• We celebrate your success through awards and recognition events.
• Enjoy exclusive discounts on shopping, cinema tickets, technology, and more with mPerks.
• Opportunities to participate in a vibrant calendar of fun, associate-focused events.
• Dedicated appreciation events to honour your career milestones with the company.
• Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International.
• 24/7 Assistance Programme offering confidential support for your mental, emotional, and financial wellbeing.
• Receive 20% off in all food and beverage outlets within Marriott properties.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.