Retail staff

About the role

Weekend Casual Position

Saturday 10am-4pm

Sunday 10am-3pm

Position Overview

As a Retail Staff Member at The Biltong Boss, your role is to provide friendly, efficient customer service while maintaining a clean, well-presented and welcoming store.

You will help customers choose products, prepare and package biltong and other products, process sales, restock displays and contribute to the smooth day-to-day operation of the store.

Key Responsibilities:

Customer Service

- Greet and acknowledge customers in a friendly and welcoming manner.

- Assist customers with product selections and recommendations.

- Develop a good understanding of our products so you can confidently answer customer questions.

- Offer customers samples where appropriate and encourage them to try different products.

- Provide fast, friendly and professional service at all times.

- Help create a positive experience that encourages customers to return.

Sales & Point of Sale

- Accurately process purchases using the POS system.

- Handle cash and card transactions responsibly.

- Weigh, slice, package and label products accurately.

- Be proactive in recommending products and identifying opportunities to increase sales without being pushy.

- Follow all store procedures relating to discounts, refunds and transactions.

Product Preparation & Stock

- Slice and prepare biltong according to store standards and customer requests.

- Keep product displays full, organised and visually appealing.

- Restock products, packaging and supplies as required.

- Rotate stock correctly and monitor product quality and freshness.

- Notify the manager when stock or supplies are running low.

Cleaning & Food Safety

- Maintain a high standard of cleanliness throughout the store.

- Regularly clean benches, slicers, utensils, scales, display areas and other equipment.

- Follow all food handling, hygiene and food safety procedures.

- Keep floors, counters and customer-facing areas clean and tidy.

- Complete opening and closing cleaning duties as required.

Expectations

All team members are expected to:

- Arrive on time and be ready to work at the beginning of their shift.

- Be reliable and attend all rostered shifts unless prior arrangements have been made.

- Present themselves in a clean, neat and professional manner.

- Maintain a positive and helpful attitude toward customers and other team members.

- Take initiative rather than waiting to be told what needs to be done.

- Treat customers, colleagues and management with respect.

- Follow instructions, store procedures and workplace health and safety requirements.

- Take pride in the presentation of the store and the quality of every product handed to a customer.

- Communicate any problems, customer complaints, stock issues or equipment concerns to the manager promptly.

What Good Performance Looks Like

A great Retail Staff Member is friendly, reliable, proactive and attentive.

When the store is quiet, there is always something productive that can be done: cleaning, restocking, organising, checking displays or preparing for the next customer.