Post Adoption Intake & Support Worker

• SCHOOL HOURS! Permanent Part time 20 hours over 4 days on Bidjigal country in Hurstville
• $40.52ph - $43.46ph + Super + Salary Packaging 
• Rare part time role PLUS work from home up to 2 days per week

Who We Are

At Benevolent, we believe every person deserves to live life on their own terms, with dignity, respect and a sense of belonging. For over two centuries, as Australia's first charity, this belief has shaped who we are and how we work.

As a not-for-profit, independent and non-religious organisation, we are a practice‑led organisation, our work is grounded in evidence and strengths‑based approaches that place people at the centre of everything we do. We walk alongside individuals, families and communities, upholding rights, amplifying voices and advocating for safer, more inclusive systems where people can thrive.

Your Opportunity

Working within the Child, Youth & Family directorate, you'll be the welcoming and knowledgeable first point of contact for people engaging with the Post Adoption Resource Centre (PARC).

You'll support clients by gathering information about their needs, helping them understand available services and pathways, facilitating referrals, and maintaining contact during periods of waiting or transition. This role requires empathy, professionalism and sound judgement as you support people navigating grief, loss, identity, family connections and other complex life experiences.

You will work closely with counsellors, team leaders and external stakeholders to ensure clients receive timely, respectful and coordinated support.

How You Will Contribute

• Be the first point of contact for people seeking support from PARC.
• Build trust and rapport through compassionate, trauma-informed conversations.
• Complete intake and screening activities to understand client needs and appropriate service pathways.
• Provide practical information, advocacy, referrals and service navigation support.
• Maintain contact with clients while they are waiting for services or specialist support.
• Work collaboratively with counsellors, team leaders and service providers to achieve positive outcomes.
• Maintain accurate client records and documentation using client management systems.
• Contribute to service improvement initiatives and a positive team culture.
• Support people to feel heard, respected and empowered in their next steps.

Your Benefits 

We support our people to live their best lives, with benefits that support your wellbeing, growth and lifestyle. Here are some of the key benefits, and we'd love to tell you more.

• Salary Packaging & Perks - Maximise your take-home pay with up to $15,900 in salary packaging including entertainment and vehicle packaging options to suit your lifestyle, corporate rates/discount with selected partners.
• Flexibility & Wellbeing - Enjoy hybrid work options, Fitness Passport access, EAP support, and the option to purchase additional leave.
• Recognition & Growth - Competitive pay, Benevolent You Make a Difference recognition program, service rewards, long service leave after 5 years, supportive performance and career check in’s and tailored professional development opportunities.
• Cultural Inclusion - Dedicated cultural leave and support for Aboriginal and Torres Strait Islander employees, including leadership pathways and networking groups.
• Employee Networks - Connect through our diverse, employee-led networks that celebrate diversity and foster connection and allyship across shared experiences and identities

Your Skills and Experience 

We want you to be successful in your new role! This means you'll have:

• A Certificate IV, Diploma or equivalent experience in community services, social services, human services or a related field.
• Experience working with vulnerable individuals, families or communities.
• Experience in intake, support work, client services, service navigation, community services or administration.
• The ability to build rapport quickly and communicate with warmth, empathy and professionalism.
• Strong listening and information-gathering skills, with the confidence to ask sensitive questions respectfully.
• The ability to identify and appropriately escalate risk, safety or wellbeing concerns.
• Excellent documentation and administrative skills with strong attention to detail.
• A collaborative approach and ability to manage competing priorities.
• An understanding of trauma-informed practice, privacy, confidentiality and culturally responsive service delivery.

This role aligns with the capability requirements of Individual Contributor level. Please see the Capability Framework attached to this advert to discover essential skills, values and behaviours required at this level.  

Ready to make a difference? 

Click 'APPLY' to send your resume and a 1-page cover letter outlining your interest and suitability for the role.

Need more information or have questions? Feel free to reach out Sai on 02 8262 3568 for a friendly, confidential discussion.

Our Commitment

At Benevolent we are committed to diversity, equity and inclusion and to providing a culturally safe workplace for all. We encourage applications from people of all backgrounds and identities, including LGBTIQA+, neurodivergent and people with disabilities, and those from Culturally and Linguistically Diverse backgrounds, to strengthen our ability to deliver inclusive and responsive services to the communities we support.

We recognise and value the cultural knowledge, lived experience and community connections that Aboriginal and Torres Strait Islander peoples bring, and welcome applications from individuals across all cultures, identities and lived experiences.