Concierge - Next Melbourne

The Next Hotel is looking for a Concierge to help to lead our team of service professionals.  We are seeking an individual with an exceptional personality to help our team deliver the best guest service in Australia.  We are an equal opportunity employer and are looking for a person who is charming and outgoing with the natural ability to make our guest’s experiences special. 

The successful candidate will work in the hotel everyone is talking about, ranked #2 on TripAdvisor for accommodation in Melbourne - and climbing.  You will join an exceptional team where service excellence is at the heart of everything we do.  If you are you looking for a great place to develop your career, lead a team of luxury service professionals and learn from the best in the business this is the perfect position for you.  

As a Concierge you'll be responsible for welcoming and caring for our guests.  You will need to ensure that each of our guests are provided with an authentic Melbourne experience and that their stay is pleasant and memorable.  You will need to possess exceptional organisational skills and be a critical thinker.  Your primary duties will be to ensure that you provide the highest level of personal service to our guests, be an expert on Melbourne and to lead the concierge team.  

Reporting to the Front Office Manager, as a Concierge you will live the Next Hotel Melbourne's Core Values of Passion, Accountability, Integrity and Respect. As such you need to provide all hotel guests with an experience that exceeds their expectations and one that they will cherish till their NEXT visit!  

Position Requirements: 

• An exceptional level of knowledge on everything Melbourne and the ability to assist guests to experience the best that Melbourne has to offer
• Greeting arriving or departing guests and creating a sense of occasion  
• Supervise or assisting in the handling of guest luggage (some heavy) and delivering to guest rooms or storage
• Supervise or assist in the parking and retrieving of guest vehicles 
• Keep immaculate records of your work and that of your team 
• Know all hotel facilities & their hours of operation; be familiar with all hotel functions & city-wide events & activities. 
• Be and expert of Melbourne and its locations, restaurants & major attractions and be able to give suitable recommendations 
• Proactively solve or communicate any guest concerns to relevant colleagues to ensure absolute guest satisfaction is achieved. 
• Be familiar with all hotel emergencies and fire procedures as well as know key hotel personnel and their extensions 
• Assist the hotels grab & go café when required 

You will possess: 

• A full unrestricted Australian drivers license 
• The ability to curate memorable experiences for our guests whilst building sincere emotional connections  
• You will be fit, versatile and ready to assist where required in a fast-paced environment 
• Experience in a luxury or personalised service role preferred 
• Professional verbal and written communication skills and an eye for detail 
• The ability to multi-task, work under pressure and problem solve effectively. 
• The flexibility to work on a 24-hour rotating roster including public holidays and weekends.  

In return we offer: 

• Career growth, professional development and mentoring
• Barista grade coffee machine for all associates to ensure a spring in your step!
• Cutting edge staff amenities including fully outfitted break area & change room
• Discounted parking or secure bicycle parking
• A free Familiarisation Stay 
• Referral incentive program
• An EAP program and steadfast commitment to creating a positive staff culture

The Next Hotel Melbourne is located in Melbourne’s brand-new premier retail and dining destination, 80 Collins.  Our five star property has 255 guest rooms & suites feature exceptional design and comfort and offer premium Who is Elija amenities and Dyson hairdryers.  At the center of the hotel’s unique offering are artisanal culinary experience of La Madonna Restaurant & Bar featuring Australia’s first in hotel barrel aging program.   The Next Hotel Melbourne also features The Club, Meeting Rooms, a state of the art Fitness Centre, and curated art from renowned Australian artists.  

At Next Hotel Melbourne we strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the NEXT Big Thing! 

Next Hotel Melbourne introduces a market leading approach to the Australasian hospitality sector, with a suite of resources and operational advantages, uniquely tailored for owners and partners. We are a trusted partner to global hotel brands including voco, Indigo, Sebel, and our own brands: Next, Ink, Sage and Country Comfort, we look forward to you joining one of our hotels!

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Next Hotel Melbourne is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.