Customer Service Representative

About us

Harley & Sons Roofing is an experienced, trusted name in Melbourne's residential roofing industry. We specialise in re-roofing, guttering, and tiled roofing for existing homes — and we take real pride in the quality of our work and the experience we give every customer.

But we're on a mission to do something bigger: to change the way people see tradies. That means showing up professionally, communicating clearly, and always putting the customer first.

Our team is supportive, welcoming, and genuinely fun to work with. We back each other, grow together, and make time to celebrate as a team — from company outings to shared wins. One team, one dream.

The role

This is a pivotal front-of-house position — you're the first voice homeowners hear when they reach out to us, and you play a direct role in keeping our on-the-road sales team organised and performing at their best.

If you're someone who loves a busy day, takes pride in doing things properly, and wants to be part of a company that actually cares — this is your kind of role.

What you'll be doing

Answering and qualifying inbound sales enquiries from residential homeowners

Managing leads and customer records in our CRM and job management systems

Booking and scheduling appointments for our field team

Managing and optimising daily diaries and run sheets for the sales team

Building genuine rapport with customers and delivering an experience that reflects our values

What we're looking for

A confident, warm communicator — someone who makes people feel looked after from the first call

Experience in a customer service, scheduling, admin, or sales support role

Comfortable using CRM and job management software (trades/construction experience a bonus)

Highly organised, detail-oriented, and able to juggle a busy workload without dropping the ball

Someone who genuinely buys into team culture — always improving, always showing up for the people around you

Hours

8:30am – 5:00pm, Monday – Friday, Full-time, 40 hrs/week

This is a fully office-based role.

Ready to join the team?

Send us your resume and a short cover letter telling us why you'd be a great fit for Harley & Sons Roofing. We'd love to hear from you.