Customer Implementation Specialist

The Employer
A global leader in freight forwarding, this organisation operates an extensive international network delivering end to end air, ocean, and road logistics solutions. Known for its scale, operational excellence, and strong compliance standards, it supports customers across diverse industries with complex, time?critical supply chains. Employees benefit from structured career development, exposure to international operations, and a performance?driven culture focused on collaboration, safety, and long?term customer partnerships.
 
About the Role
We are looking for a Customer Implementation Specialist to join a leading logistics team in Melbourne. You will be the key link between Sales, Customers, and Operations, ensuring new and transitioning customers are onboarded smoothly and efficiently. This is a hands-on role, perfect for someone with a Customer Service or Operations background who enjoys coordinating across teams and managing short implementation projects.
 
Key Responsibilities

• Liaise between Sales, Customers, and Operations to capture requirements and manage scope
• Facilitate meetings, track action items, and manage implementation progress
• Set up customers in internal systems
• Work with IT and process teams on automation, reporting, and SOPs
• Support local and international teams to ensure requirements are understood
• Provide post-implementation support

What We're Looking For

• Experience in Customer Service or Operations, in Freight Forwarding
• Strong communication, organisation, and problem-solving skills
• Comfortable working across teams and managing short projects
• Strong commitment to ensuring customer satisfaction

What's On Offer

• Hybrid work options after onboarding
• Supportive team and structured onboarding
• Focus on wellbeing, including an annual fitness subsidy

Salary
Up to $95,000 + super (pending experience level)
 
Location
Melbourne Airport area
 
Apply now or reach out to Nicole Reynolds on 0459 100 *** for a confidential discussion.
 
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Additional information

• Experienced in Freight Forwarding and looking for your next step up?
• Do you love working with customers and being the first point of contact?
• If you have love working on projects we look forwarding to hearing from you!