Customer Care Specialist - HCS Customer Service

•  Location- Hunters Hill
•  Permanent Full Time 
•  Pay rate- $42 per hour + superannuation
•  Up to $18,550 tax free with Not-for-profit salary packaging 

Exciting things are happening at Catholic Healthcare! We have been caring for people for more than 30 years and have grown to employ over 6000 caring employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.

We are seeking a Customer Care Specialist to join our Home & Community team at Hunters Hill. As the first point of contact for clients, community workers, families, and internal stakeholders, you will deliver exceptional customer service while supporting quality care and service delivery.

Success in this role requires excellent communication skills, strong computer literacy, the ability to multitask effectively, and a genuine passion for helping older people and supporting frontline care teams.

Day-to-day role looks like:

• Responding to client, community worker, and staff enquiries via phone, email, and digital channels.
• Providing first-contact resolution for enquiries, feedback, and complaints, escalating when required.
• Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests.
• Assisting with incident management, login issues, and service delivery support.
• Accurately documenting all customer interactions and maintaining client records.
• Ensuring compliance with Aged Care Quality Standards, Support at Home requirements, and organisational policies.
• Maintaining confidentiality and managing incidents, complaints, and hazards appropriately

To be successful in this role you’ll need

• Customer service or contact centre experience, preferably in a high-volume environment.
• Strong communication skills, both written and verbal.
• Ability to multitask, type while talking, and navigate multiple systems simultaneously.
• High level of computer literacy, including Microsoft Office 365.
• Strong organisational, prioritisation, and problem-solving skills.
• Positive attitude, resilience, and willingness to learn.
• Knowledge of aged care, home care, Care Management, or Support at Home reforms will be highly regarded.
• Experience with Genesys, CRM, or workforce management systems is advantageous.

• Willingness to apply for a Police Check

What we can offer

• Competitive salary
• Not-for-profit tax benefits so you pay less tax
• Fitness Passport discounted gym benefits
• Paid Parental leave 
• Paid Family leave, additional 6 days
• Long Service leave after 5 years
• A values-based organisation that welcomes applicants from all faiths and backgrounds

We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.

If you are customer-focused, resilient, thrive in a fast-paced environment, and are passionate about helping people, we'd love to hear from you.

Apply online now!