Client Services Officer

Family Planning Australia (FPA) is the leading provider of reproductive and sexual health services in NSW.  As an independent not-for-profit organisation, we offer expert clinical care, information, and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses, and other professionals.

Benefits

• Salary Packaging options to receive $15,900 of your salary tax-free
• Up to $2650 meal and entertainment allowance
• Access to paid leave entitlements including rostered days off, annual leave, personal/careers leave, parental leave, study leave
• Learning & development support

Values

• All staff must fully support the FPA values
• FPA is a pro-choice organisation
• Refer to the FPA website for our Vision and Values 

About you

You are a proactive individual who thrives on order and logic. You have an eye for detail and a tech savvy approach to systems. With a background in client facing environments, you know how to build an immediate rapport while maintaining professional boundaries. You bring a high level of emotional intelligence to the role, allowing you to navigate complex, sensitive client needs with discretion and confidentiality. Your efficiency, adaptability and strong communication skills enable you to engage with people of all levels. 

About the role

• Permanent part time
• 24 hours per fortnight (week 1: 2 days and week 2: 1 day)
• Newington location

The Client Services Officer plays an important role in supporting the operation of Family Planning Australia (FPA) clinics. This is a multi-faceted role which is responsible for providing clerical, administrative and reception support to the clinics and in the clinic appointment call centre. The position is part of a multidisciplinary team.

Selection Criteria

Essential

• Relevant certificate level qualifications in business administration or similar
• Minimum 2 years previous experience in an administration, reception or call centre role
• High level computer skills including word processing, spreadsheets and data entry
• High level interpersonal and communication skills
• Proven ability to handle high volume of telephone calls
• Demonstrated ability to work effectively as part of a multidisciplinary team
• Exceptional customer service skills
• Ability to manage competing demands and prioritise appropriately
• Must have Australian working rights

Desirable 

• Previous experience in a healthcare environment, including use of electronic medical record systems and client billing
• Previous experience in basic financial systems
• Experience working with priority populations including Aboriginal and Torres Strait Islander people, young people, people with disability, LGBTQIA+ people/or culturally and linguistically diverse people

Other requirements

• A Criminal Record Check and Working with Children Check are required prior to commencement

A position description is attached. 

Contact Rebecca Cannell on rebeccac@fpnsw.org.au using the subject line: Client Services Officer enquiry via EthicalJobs for a confidential discussion.

FPA is an Equal Opportunity Employer and we encourage all suitably qualified applicants to apply, including Aboriginal People and people from racial, ethnic or ethno-religious minority groups and people with disability.

Family Planning Australia does not accept unsolicited agency resumes or applications and is not responsible for any fees related to unsolicited agency resumes or applications.

We will be reviewing applications regularly, and the advertisement may be closed early if the position is successfully recruited to.