Client Services Officer

Company Description

Next Health, part of the MedHealth group, has been delivering independent specialist opinions since 2005 to help individuals and organisations understand next steps after injury or illness. We are now the largest provider of independent specialist opinions across Western Australia, South Australia and the Northern Territory.

We are seeking a highly organised and customer-focused Client Services Officer to join our team. In this pivotal role, you'll be the first point of contact for clients and medical specialists, managing appointments, coordinating bookings, supporting key stakeholders, and ensuring the smooth coordination of schedules and administrative requirements.

If you're a customer service professional who thrives on building relationships, delivering exceptional experiences and keeping things running smoothly, we'd love to hear from you.

Job Description

As a Client Services Officer, you will play a key role in supporting our clients, medical specialists and internal teams by:

• Coordinate appointments and assessments – schedule assessments, manage appointment changes and ensure all required paperwork and information is completed ahead of consultations.
• Be the welcoming face of Next Health – greet and assist staff, medical specialists, patients and visitors, creating a professional and positive experience from the moment they arrive.
• Provide exceptional customer service – manage the telephone switchboard and respond to incoming enquiries, ensuring callers receive timely assistance.
• Manage communications – responding to enquiries within the Next Health inbox, and ensuring correspondence is actioned and directed appropriately.
• Work closely with medical specialists – communicate appointment changes, provide relevant information and assist medical specialists with the documentation and resources they need to complete their assessments.
• Maintain accurate records – ensure files, documentation and records are accurately maintained, organised and filed in line with Next Health standards.

Qualifications

You'll bring:

• Experience in customer service, client services, account management or administration
• Experience managing appointments, scheduling or customer bookings
• Excellent communication and relationship-building skills
• Strong organisational and time-management abilities
• Exceptional attention to detail
• A solutions-focused mindset with the ability to manage competing priorities
• Confidence working with technology and online systems
• A collaborative and positive approach to teamwork
• Reliability, adaptability and a strong customer-first attitude
• Experience within the legal, insurance, medical or allied health industries - highly regarded

Additional Information

Why join us?

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
• Employee Referral Program – Be rewarded for successfully recommending great talent.
• Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition contact, please contact Cassie on 0437 079 112 or [email protected] quoting REF10309W.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.