SRH Navigation Specialist

** ONLY INTERNAL APPLICANTS ARE ELIGIBLE TO APPLY**

Role Purpose

The SRH Navigation Specialist delivers the 1800 My Options service by responding to enquiries about sexual and reproductive health (SRH), and ensuring accurate information is provided to service users and health sectors. 

The role also involves working closely with the SRH sector to support navigation, maintaining a service database, following agreed standards and protocols, supporting team wellbeing through peer debriefing, and contributing to health promotion to support high quality service delivery and community awareness. 

Responsibilities 

• Respond to phone and online enquiries regarding contraception, pregnancy options (including abortion care), and sexual health, serving a diverse range of stakeholders including individuals, families, and service providers. 
• Deliver a confidential, impartial, and pro-choice service that respects the needs and autonomy of all service users, following agreed scripts and service protocols to ensure the highest standard of service delivery. 
• Provide personalised referral pathways to SRH services based on individual needs and circumstances. 
• Monitor and maintain the service database to ensure accurate, current information on service availability. 
• Identify sector trends, service gaps, and emerging issues through data monitoring and stakeholder engagement. 
• Respond appropriately to disclosures, including child sexual abuse, suicidal behaviours, family violence, sexual assault, and/or reproductive coercion, in line with established protocols. 
• Support the wellbeing of team members through regular in-shift peer debriefing and coaching. 
• Ensure accurate data recording and uphold high standards of data integrity across all interactions. 
• Liaise with the Team Leader regarding risk, service challenges, or feedback received during shifts. 
• Contribute to health promotion activities and evidence-informed projects as defined in the team workplan, including events, social media, and resource development. 
• Engage meaningfully with underserved communities to ensure equitable service access and culturally safe referrals. 
• Communicate effectively, share information and work cooperatively with team members to contribute to the achievement of individual, team and organisational goals. 
• Foster a safe and healthy workplace by adhering to health and safety policies and procedures, and promoting a culture of wellbeing, inclusion and respect. 

Selection criteria 

Qualifications 

• Tertiary-level qualification in counselling, social work, psychology, nursing, welfare, public health or related field. 

Work experience 

• Five years’ experience working in health or community services, including peer debriefing, health navigation and/or reflective practice (preferred). 
• Experience supporting women and gender diverse people from underserved communities, providing person-centred care to address stigmatized health issues. 
• Experience in supporting individuals in sensitive or complex situations, including adhere to internal protocols and risk management practices. 

Skills and competencies 

• Excellent interpersonal and communication skills with the ability to engage empathetically with diverse populations. 
• Demonstrated understanding of women and gender diverse people’s sexual and reproductive health, particularly relating to abortion and contraception care. 
• Advanced assessment and risk management skills with the ability to respond to complex issues. 
• Ability to deliver health promotion initiatives on sensitive and stigmatised topics in community or healthcare settings. 
• Demonstrated IT competency, including use of service databases, telephony, online enquiry systems with the ability to accurately record information and maintain data integrity.
• Professional level competency in a community language (preferred). 

Remuneration

This role is offered on a part time basis (0.6 EFT), covered by the WHV Enterprise Agreement 2025, offering an hourly rate of $55.85.

How to Apply

We strongly encourage applicants with diverse experience and backgrounds to apply for this role. WHV welcome people with lived experience and the experience of people who have been carers, families, or supporters, relating to women’s health holistically.

To express your interest, applications can be made by applying through the WHV Employment Hero Career board or emailing hr@whv.org.au

Applications should include:

• Cover letter addressing the selection criteria outlining your skills and expertise aligned to the relevant skills and experience listed (max 1 – 2 pages); and
• A current resume

Expressions of Interest close at COB on 8 September 2026.

For more information about the role contact Carolyn Mogharbel, Manager 1800 My Options, on 9965 0824 or by email carolynm@1800myoptions.org.au

WHV EO Exemption No. H43/2025