NDIS Services Manager (Maternity Leave Cover)

About Us

Home Care Experts is a registered NDIS provider delivering services across the Greater Melbourne region and beyond. Since our inception in 2021, we have been able to establish ourselves as a credible and responsible service provider specialising in delivering uninterrupted, high-quality support to people with disabilities with very high needs. We are seeking a dynamic and passionate services manager to independently manage the support delivery of our participants. 
 

About You

As an experienced services manager, you will possess the following:

• Extensive understanding of NDIS Regulatory Framework

• A minimum of two years of work experience in the capacity of a services manager or similar supervisory role in NDIS sector 

• Be committed to the growth and sustainability of the business as well as the wellbeing and safety of our participants

• Ability to work efficiently in a highly demanding and dynamic environment, a highly decentralised care delivery setting with high risk and responsibilities

Duties & Responsibilities

• Professionally deliver the duties as prescribed in the participant’s care plan

• Always abide by the NDIS Code of Conduct

Below are the usual responsibilities (not limited to) a services manager would typically be expected to undertake:

• Managing the delivery of services to ensure participant goals and company objectives are achieved

• Facilitating the seamless onboarding of clients

• Preparation and authorisation of care plans and related documents

• Training Support Workers

• Coordinating and communicating with clients, family, support networks and other stakeholders

• Escalating important issues to the Directors

• Ensuring NDIS compliance in all aspects of participant’s support

• Ensure WHS compliance

• Actively participate in internal and external audits and other quality improvement activities

• Actively participate in expos or other activities

• Developing policies to ensure high-quality care and compliance

• Monitoring support workers

• Conduct routine client visits and ensure their wellbeing

• Lead through complex and challenging situations with empathy and clarity, ensuring participants, families and teams feel heard, respected and supported.

• Ensuring client documents are up to date and audit-ready

• Supervising and guiding client liaison officer

• Coordinating with admin/rostering team

• Conducting staff performance appraisals

• Conducting risk assessments and implementation of risk mitigation plans

• Closely following up on the changes in NDIS regulations and provider practice alerts and implementing the changes to ensure compliance.
  

Qualifications

• Associate's degree or equivalent experience

• 2+ years' experience in a similar field

• Excellent written and verbal communication skills
  

Other Checks

• Valid police check—less than 12 months old.

• Valid Working with Children Check

• NDIS Worker Screening Check

• Valid First Aid & CPR Training Certificate