Merchant Onboarding Associate | Fintech

About KPay
KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving 95,000+ merchants across Hong Kong, Singapore, Japan, and Australia, we help businesses grow through an integrated platform for payments, financial management, and digital transformation.
Backed by USD 55 million in Series A funding—the largest global payments-sector Series A in 2024—KPay has been recognised as Forbes Asia's 100 to Watch (2025) and PayFac of the Year (2025).
About the Role
We are looking for a Merchant Onboarding Associate to support merchant activation across Australia. Reporting directly to the AU General Manager, you will work closely with Business Development, Compliance, and HQ Operations to help merchants complete the onboarding process smoothly and efficiently.
This is a high-volume, merchant-facing role. You will communicate directly with Merchant Owners by phone, email, and where required, in person to collect and follow up on KYC and onboarding documentation. The ideal candidate is detail-oriented, highly organised, proactive, and confident communicating with merchants.
Key Responsibilities
Manage the end-to-end merchant onboarding process from signed agreement to activationCommunicate directly with Merchant Owners via phone, email, and in-person visits where requiredCollect, review, and follow up on KYC and onboarding documentationIdentify missing or incorrect information and work with merchants to resolve issuesCoordinate with Business Development, Compliance, and Operations to ensure smooth onboardingEnsure onboarding activities meet compliance requirements and internal SLAsMaintain accurate merchant information across CRM and onboarding systemsMonitor onboarding pipelines and proactively follow up on outstanding casesManage multiple merchant cases while maintaining a high level of accuracy and serviceSupport onboarding reporting and identify opportunities to improve the merchant onboarding experience
What We're Looking For
0–2 years' experience in customer operations, onboarding, sales support, client services, banking, fintech, or a similar roleFresh graduates are welcomeStrong attention to detail and high level of data accuracyConfident and professional when communicating with customers or business ownersComfortable making phone calls and following up with merchantsStrong organisational and time-management skillsProactive, accountable, and resilient in a fast-paced environmentComfortable managing a high volume of cases and working to deadlinesWilling to conduct occasional in-person merchant visits when required
Nice to Have
Exposure to KYC / AML / complianceExperience in fintech, payments, banking, SaaS, or customer operationsStrong Excel / Google Sheets skillsFamiliarity with CRM or workflow toolsPrevious experience working directly with merchants or business customers
Why Join KPay?
Join one of APAC's fastest-growing fintech companiesWork directly with merchants and play a key role in their onboarding journeyGain hands-on exposure to fintech operations, compliance, and merchant managementReport directly to the AU General ManagerWork closely with Sales, Compliance, and regional teamsClear career progression into senior onboarding, operations, or regional rolesStrong learning and development opportunitiesCompetitive salary and performance-based incentives
Help us onboard merchants faster, smoother, and smarter — powering KPay's growth across Australia.