Manager Residential Care

• Lead a home where people feel welcomed, supported and genuinely cared for
• Guide Gracewood with heart, integrity and a commitment to doing what’s right
• Shape a team that works together, lifts each other up and puts residents first
• Permanent Full-Time Opportunity – BaptistCare Gracewood, Salter Point

About the Role

As the Manager, Residential Care, you’ll lead the daily operations of BaptistCare Gracewood, Salter Point, ensuring residents receive exceptional, person‑centred care that supports dignity, choice and wellbeing. You’ll guide a multidisciplinary team, oversee clinical and operational excellence, and build strong relationships with residents, families and staff.

This role is ideal for a contemporary leader who thrives in a dynamic environment, enjoys driving quality outcomes, and is committed to delivering the highest standard of residential aged care.

You will:

• Lead local implementation of strategic and operational initiatives
• Manage change, workforce planning and performance across the facility
• Oversee safe, high‑quality care that meets residents’ physical, social, emotional, spiritual and clinical needs
• Ensure compliance with the strengthened Aged Care Quality Standards, AN‑ACC and WHS requirements
• Manage occupancy, funding and budget targets
• Respond to enquiries, manage waitlists and support prospective residents
• Drive continuous improvement and customer‑focused service delivery
• Build strong, positive relationships with residents, families, staff and external partners

About the Team

Gracewood, Salter Point is a modern, welcoming home with a strong sense of community, supported by a team who genuinely care about creating a calm, safe and connected environment for residents. As the senior leader on site, you’ll guide a multidisciplinary workforce that supports 110 residents, including those in the dedicated memory support unit.

Your team values steady leadership that is present, approachable and clear. They respond well to someone who listens, brings people together and sets a tone of respect, kindness and accountability. Across clinical, lifestyle and hospitality services, staff work closely to create meaningful daily experiences for residents — and they look to their manager to help them stay aligned, supported and confident in their work.

This is a team that thrives under thoughtful leadership. You’ll shape the culture, strengthen collaboration and ensure Gracewood continues to be a home where residents feel safe, understood and genuinely cared for.

Why Join Us?

At BaptistCare, we value our employees and foster a positive, inclusive work environment. You’ll enjoy:

• Competitive salary
• Tax-free salary packaging up to $18,550
• Discounted gym memberships
• Novated car leasing
• Flexible work arrangements and additional leave options
• Health & wellbeing initiatives including free counselling, spiritual support and nutrition advice
• Study assistance up to $3,000 per year
• Access to learning and development programs, including LinkedIn Learning

About You

You’re a leader who shows up with steadiness, empathy and a genuine commitment to doing what’s right. You build strong relationships, listen deeply and make thoughtful decisions that support residents, families and staff. You bring people together, encourage collaboration and create an environment where your team feels supported, trusted and motivated to deliver exceptional care.

You hold yourself accountable to high standards, communicate with clarity and approach challenges with a calm, solutions‑focused mindset. You’re someone who leads by example — approachable, fair, and consistent — and you inspire confidence because people know you care and you follow through.

You thrive in a dynamic environment, stay grounded under pressure, and bring a balanced blend of professional expertise and human warmth to every interaction.

You will also bring:

• Tertiary qualification in a relevant field
• Extensive experience managing complex aged care services
• Strong knowledge of the new aged care legislation (Aged Care Act 2024) regulatory compliance and the strengthened Aged Care Quality Standards
• Demonstrated leadership experience with multidisciplinary teams
• Experience in continuous improvement, risk management and AN‑ACC
• Current AHPRA registration
• Strong HR capability and contemporary leadership skills
• Excellent communication, negotiation and stakeholder engagement skills
• Financial acumen and proficiency across IT systems
• Commitment to WHS, Equal Opportunity, Diversity and customer‑centric care
• Alignment with BaptistCare’s I ACT values — Inclusivity, Accountability, Compassion and Teamwork

About Us

BaptistCare is a leading purpose‑led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

Life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day — enriching lives through communities of care.

Today, more than 70,000 customers, 12,000 employees and 2,000 volunteers are part of our communities across Australia.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice. Successful candidates will undergo background checks including a national criminal history check, reference checks and, if applicable, NDIS Worker Screening and a pre‑employment medical.

BaptistCare – Transforming lives by expressing the love of Christ.

Recruitment Agencies: This position is managed directly by our internal Talent Acquisition team. Unsolicited CVs will not be accepted.