Client Support Officer - Heidelberg

• Full-time Ongoing position, based at our Heidelberg office
• Provide tailored and accurate administrative support to the SDMs, Employment Mentors and other site employees within the Employment Portfolio
• Annual salary is $58,396 + 12% super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging. 

*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the role:

The Client Support Officer provides tailored and accurate administrative support to the SDMs, Employment Mentors and other site employees within the Employment Portfolio. It works in conjunction with Employment Mentors to provide seamless service to jobseekers, reducing the number of administrative and monitoring activities. This position may be a pathway to becoming an employment mentor with AMES Australia for people with no previous employment services experience or experience as an employment mentor. 

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• To be willing to complete the Employment Services Skills Set 
• Good interpersonal and communication skills, including the ability to communicate with a range of clients over the phone, face to face and/or in writing 
• Strong computer skills, including proficiency in the Microsoft Office Applications, i.e Word, Excel, and PowerPoint and knowledge of database applications  
• Ability to take initiative, problem solve and take the extra mile to engage clients 
• Strong organisational and time management skills with willingness to learn 
• Exposure to financial processes, payments and/or petty cash management 
• Ability to work both independently and collaboratively as part of a team in a busy environment 
• Ability to communicate service requirements to job seekers whilst ensuring the delivery of excellent customer service 
• Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Vision and values and demonstrated commitment to quality and continuous improvement principles
• As travel between Sites may be a requirement, a valid current Driver’s Licence would be desirable
• Ability to speak a second language will be highly regarded

Applications for this position will be accepted up to 6 PM on Friday 11 September 2026, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.