Counsellor Family and Relationship Service (FARS)

Our Organisation – Who We Are

Since 2001, Centacare, a Social Services Agency of the Catholic Diocese of Armidale, has been a vital part of the local community. We provide a wide range of social welfare services to support individuals, families, and the broader community.

As a Catholic agency, we welcome everyone—regardless of religion, circumstance, ethnicity, economic situation, age, gender, or ability.

Our work is guided by our core values:
Dignity | Community | Cooperation | Support
These principles shape how we deliver programs and support those who need us most.

 

What This Role Involves

As a Family Counsellor within the Family and Relationship Service (FARS) program, you will provide specialist counselling to individuals, couples, and families experiencing separation, crisis, or conflict.

Using a holistic, client-centred approach, you will support clients in strengthening relationships, improving wellbeing, and navigating complex personal and family challenges. You will also be responsible for client intake, assessment, case management, and the maintenance of accurate records.

 

How You’ll Make an Impact

In this role, you will:

• Deliver family and individual counselling using established therapeutic modalities
• Conduct intake and assessments to determine client suitability and needs
• Support individuals and families experiencing relationship difficulties, separation, or conflict
• Provide referrals, advocacy, and education/health promotion as required
• Develop strategies to strengthen relationships and improve outcomes for children and families
• Maintain accurate client records, case notes, and reporting requirements
• Collaborate with internal teams and external stakeholders to support holistic care
• Contribute to early intervention programs, including parenting and psycho-educational groups

 

Key performance expectations include:

• Managing an active caseload of approximately 25–30 clients (full-time)
• Achieving client contact benchmarks of 25 hours per week
• Meeting program outcomes and service delivery targets

 

What Makes You Stand Out (Essential Criteria)

• Minimum Diploma of Counselling with demonstrated experience in family counselling
• Proven ability to work with individuals and families experiencing conflict, separation, or crisis
• Experience supporting families affected by domestic and family violence
• Strong interpersonal, communication, and report-writing skills
• Ability to work collaboratively within a multidisciplinary team
• Demonstrated ability to manage caseloads, meet deadlines, and maintain accurate documentation
• Willingness to participate in supervision and ongoing professional development
• Current driver’s licence and ability to travel regularly (including overnight stays).
• Valid Working With Children Check and National Criminal History Check

 

Your Employee Benefits

We are committed to the organisation’s growth out team members' well-being.  Here’s what you can look forward to:

• Increase Your Take-Home Pay – Access generous salary packaging benefits of up to $18,500 per year for everyday living and entertainment expenses.
• Be Part of Positive Change – Join a dynamic and evolving organisation committed to growth, innovation, and continuous improvement.
• Flexible & Supportive Culture – Work in a collaborative, inclusive, and values-driven environment where your contribution is valued.
• Career Development Opportunities – Expand your skills and advance your career through continuous learning and development opportunities.
• Wellbeing Matters – Enjoy access to our Employee Assistance Program (EAP), providing free and confidential counselling and wellbeing support.
• Recognition & Celebration – Be acknowledged for your contributions through our WOW Awards program, celebrating outstanding achievements and impact.

 

What Happens Next

To be considered, please submit:

• A covering letter/statement addressing the Essential Criteria
• Your resume

For more information or role-related queries, contact our P&C Team at hr@centacarenenw.com.au.

This is a rolling recruitment process — interviews will be scheduled as suitable applications are received, so don’t wait to apply!
Applications close: 4:00 PM, Wednesday 2nd September 2026

The Diocese of Armidale is committed to safeguarding children and vulnerable persons and to preventing those in our care from experiencing abuse, neglect, exploitation, or harm. Centacare is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and adopts a zero-tolerance approach to the abuse of children and vulnerable people.

All individuals working in the name of the Diocese are required to comply with the Safeguarding Policy and Code of Conduct and to actively contribute to a safe and respectful environment for children and vulnerable persons.

Employment screening requirements apply to this position and include a National Police Check, a valid NSW Working With Children Check, and an NDIS Worker Screening Check where required. These clearances must be maintained throughout employment.

Click Apply below to begin your application via SEEK and join a team that values dignity, solidarity, and the common good.