Customer Service Officer

Wales formally Parins is a renowned brand in the heavy vehicle smash repair industry and is a division under AMA Group - Heavy Motors. Wales has been known around Perth for being ‘Built on Quality’ for over 50 years: The 5-acre covered site is purpose-built for heavy vehicle repairs, with 28 truck bays and 7 trailer bays in the mechanical workshop, 8 panel shop bays, and 5 paint shop bays with 2 large spray booths built specifically for Heavy Vehicles — all kept in pristine condition.

There’s ample staff parking, and a parts retailer on site. The team maintains a supportive, family atmosphere and enjoys flexible working hours and fantastic remuneration packages — with rewards programs, corporate discounts, referral bonuses and service length milestones.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join the team at Wales Heavy Vehicle Repair.

As a Customer Service Officer, you will assist and support our wider team and management with administrative tasks while providing customers with updates regarding their vehicle repairs.

This is a permanent, full-time position, working Monday to Friday.

Role responsibilities

• Ensuring the environment is always customer-friendly
• Greeting customers on arrival
• Keeping customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customers to ensure they are satisfied with their AMA experience
• Managing telephone and email correspondence
• Supporting management with inventory administration (parts, paint, consumables, etc.)
• Liaising with insurance providers regarding claims and repairs

Does this sound like you?

• Proven experience in a customer service role
• Highly professional and personable, with strong relationship-building skills
• Strong systems experience and competent computer skills
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Ability to work effectively and collaboratively within a team environment

We know that sometimes people need non-standard work hours and would be happy to discuss the options available in this role, or similar roles across our business. 

Benefits

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.