Junior ICT Support Technician

About the role

Premium IT is looking for an enthusiastic Junior IT Support Technician to join our growing team in Bibra Lake WA 6163. This full-time entry-level position is ideal for a recent school leaver, TAFE graduate, university student, or someone looking to start a career in Information Technology.

No previous IT industry experience is required. We're looking for someone with a genuine interest in technology, a positive attitude, strong communication skills, and a willingness to learn. You will receive hands-on training and mentoring while working alongside experienced technicians supporting a wide range of business clients.

A current driver's licence is required as the role will involve onsite visits to client locations.

What you'll be doing

• Provide friendly and professional first-level IT support via phone, email, remote support and in person

• Assist with setting up computers, laptops, mobile devices and other equipment

• Learn how to diagnose and troubleshoot common hardware, software and network issues

• Support Microsoft 365 applications including Outlook, Teams, Word and OneDrive

• Assist senior technicians with onsite installations, upgrades and maintenance activities

• Create and maintain accurate service tickets and documentation

• Build strong relationships with clients through excellent customer service

• Continually develop your technical knowledge through training and hands-on experience

What we're looking for

• A genuine interest in technology and pursuing a career in IT

• Excellent communication and customer service skills

• Strong problem-solving skills and attention to detail

• Reliable, punctual and professional presentation

• Ability to work independently and as part of a team

• Willingness to learn new technologies and develop technical skills

• Completion of, or currently studying, an IT-related qualification (TAFE, university or similar) is desirable but not essential

• Experience building computers, helping friends and family with technology, gaming, home networking, or personal technology projects will be highly regarded

• Australian citizenship is required for this position

• Current driver's licence required

What we offer

At Premium IT, we're committed to helping people build successful long-term careers in the IT industry.

Some of the benefits include:

• Structured on-the-job training and mentoring

• Exposure to a wide range of technologies and business environments

• Industry certification support and professional development opportunities

• Standard business hours with a healthy work-life balance

• Friendly and supportive team culture

• Company social events and team activities

• Opportunities for career growth into Level 2 Support, Projects, Cyber Security, Cloud Services and other specialist IT roles

• Competitive salary with regular performance and development reviews

About us

Premium IT is a Perth-based Managed Service Provider delivering IT support, cyber security, cloud solutions and technology consulting to businesses across Western Australia.

We're passionate about providing outstanding customer service and helping our clients make the most of technology. Our team works with organisations across a variety of industries, giving our staff exposure to a broad range of technologies, environments and challenges.

Whether you're finishing school, completing TAFE or university, or looking for your first step into the IT industry, this is an excellent opportunity to gain practical experience and build a rewarding career with a growing local business.

IMPORTANT: Applications must include a cover letter explaining why you would be a great fit for Premium IT and what interests you about a career in IT. This position is aimed at entry-level candidates, so we're looking for enthusiasm, initiative and a willingness to learn rather than extensive industry experience.

Apply now and start your IT career with Premium IT.