Sales and Service Manager

About Safetech

Safetech Pty Ltd is a leading provider of industrial equipment maintenance and technical services. As an industry leader, we have built a reputation for delivering exceptional service and supporting the success of our clients in the manufacturing, transport, and logistics industries. Our team of dedicated professionals is committed to continuous improvement and innovation, ensuring that we stay at the forefront of our industry.

About the Opportunity

Are you a strategic operational leader with a strong commercial mindset and a passion for data-driven service excellence?

We are seeking an experienced Sales and Service Manager to lead, grow, and optimize our Service business. In this end-to-end leadership role, you will take full ownership of our Service Department’s P&L, drive after-sales revenue growth, and lead a high-performing team.

By leveraging SAP analytics and operational insights, you will transform data into action ensuring seamless service delivery, maximizing profitability, and delivering an exceptional experience for our key clients.

Key Responsibilities

• Strategic & Financial Leadership: Full P&L ownership of the Service Department (labor, parts sales, operating costs, and contribution margins). Develop annual budgets, forecasts, and strategic growth plans to meet company targets.

• Commercial Growth: Expand after-sales revenue, improve service penetration, optimize pricing strategies, and drive long-term maintenance contract offerings.

• Data & Business Analytics: Utilize SAP to monitor WIP, work orders, backlogs, technician utilization, parts turnover, and warranty trends to eliminate profit leaks and drive efficiency.

• Operational Excellence: Oversee the execution of installations, field breakdowns, and preventive maintenance programs while setting high standards for work quality and documentation.

• Team Leadership & Development: Coach, mentor, and build capability across technicians, installers, supervisors, and support staff, fostering a culture of accountability and continuous improvement.

• Key Account & Customer Management: Build lasting relationships with major clients and factory principals, acting as the primary escalation point for complex technical or commercial matters.

• Safety & Compliance: Champion a top-tier Safety & WHS culture, ensuring all site activities and team members adhere to quality and regulatory standards.

What We Are Looking For

• Proven Management Experience: Success in a Service Manager, Operations Manager, or Senior Field Service Leadership role within an engineering, industrial, or equipment-focused environment.

• Commercial & Financial Acumen: Demonstrated experience managing a departmental P&L, budget forecasting, and cost-control initiatives.

• SAP Expertise: High proficiency using SAP (or an equivalent enterprise ERP system) to track metrics, build performance dashboards, and run analytics.

• Strong Leadership: A track record of developing field technicians and office staff while maintaining high team engagement and productivity.

• Relationship Management: Outstanding communication skills with a focus on Key Account management and complex stakeholder negotiation.

• Safety First Mindset: Uncompromising commitment to Workplace Health & Safety (WHS) and compliance systems.

What We Offer

• Highly competitive salary package

• Clear career progression within a supportive corporate culture.

• Opportunity to lead strategic change and shape service operations.