IT Support Officer

About the Cowboys Group the NQ Toyota Cowboys Group of companies are a cornerstone of the North Queensland community and a major contributor to the regional economy for over 30 years. We enjoy the largest geographical footprint in the National Rugby League and are committed to excellence both on and off the field.

About the Role

Are you the person everyone calls when the Wi-Fi drops out, the printer stops working, or technology just isn’t playing nice?

As our IT Support Officer, you’ll be the go-to tech problem solver across Cowboys Leagues Club and the Licensed Venues of the NQ Cowboys Group. You’ll play a vital role in keeping our people connected, our systems running smoothly, and our technology evolving to support exceptional experiences for our members, guests, and employees.

This is a role for someone who loves variety. One day you might be setting up new devices, supporting venue technology, and helping staff resolve technical issues. The next, you’ll be assisting with cybersecurity initiatives, implementing new systems, or contributing to exciting technology projects across the Group.

What you’ll be doing Be the Tech Hero

• Provide Level 1 and 2 IT support across Cowboys Leagues Club and Licensed Venues.
• Troubleshoot and resolve hardware, software, network, and application issues.
• Deliver outstanding customer service through both in-person and remote support.
• Prioritise support requests based on operational impact and business needs.

Keep Our Technology Running

• Assist with the implementation, maintenance, and monitoring of network and server infrastructure.
• Support business-critical systems including Microsoft 365, operational applications, and venue technology platforms.
• Maintain accurate technical documentation, asset registers, and support records.

Support Venue Operations

• Assist with hospitality technology, Point of Sale (POS) systems, payment platforms, and other operational technologies.
• Work closely with venue teams to ensure systems remain reliable and available when they are needed most.
• Liaise with external vendors and service providers to help coordinate support and system improvements.

Be Part of What’s Next

• Contribute to technology projects and system upgrades.
• Support cybersecurity initiatives and employee awareness programs.
• Identify opportunities to improve efficiencies and deliver better technology outcomes.
• Help create guides, knowledge articles, and training materials that empower our teams.

What Success Looks Like

• Love helping people and building positive relationships.
• Enjoys solving problems and finding practical solutions.
• Takes ownership and follows tasks through to completion.
• Is organised, reliable, and proactive.
• Embraces change and enjoy learning new technologies.
• Can work independently while also being a strong team player.

What we’re looking for

• Experience in IT support, service desk, or a related technology role.
• Knowledge of Microsoft Windows and Microsoft 365 environments.
• Understanding of device support, user administration, networking fundamentals, and troubleshooting principles.
• Strong communication and customer service skills.
• A willingness to learn, adapt, and grow within a dynamic technology environment.
• Qualifications or studies in Information Technology or a related field. Desirable
• Experience supporting hospitality, gaming, or venue-based systems.
• Exposure to cybersecurity, cloud services, networking, or infrastructure technologies.

Why Join NQ Cowboys?

• Opportunity to be part of one of North Queensland’s leading hospitality venues
• Supportive team environment and ongoing training and development opportunities
• Staff Loyalty & Rewards Program | Including discounts on food, drinks, and merchandise

If you’re curious, customer-focused, enjoy solving problems, and thrive in a fast-paced environment where no two days are the same, we’d love to hear from you.

For a confidential discussion about this role or any other potential opportunities here at the NQ Cowboys please contact our Recruitment team at recruitment@cowboys.com.au