IT Operations Manager

The IT Operations Manager is part of the Information Technology (IT) Section within the Information Services Department. The IT Section supports the Gallery’s information communication and technology (ICT) services across a number of sites, supporting remote access and emerging information technology requirements to meet our strategic and business needs.

The section provides the full suite of ICT services to enable all Gallery staff to access our IT network. This includes the applications we manage both on-premise and in cloud environments, and to enable reliable and safe devices for all staff to increase productivity and mobility. As a small team, all staff manage multiple capabilities and responsibilities, providing you with hands on experience across all facets of vendor management, ICT procurement, budgets and costings, IT Service Management, infrastructure, end user computing, IT and digital projects. As well as contributing to the Gallery’s strategic direction including the development of written briefs and presenting to the Gallery’s Executive team, responding to audit recommendations and setting the forward work plan for the IT team.

This role is critical in driving day-to-day delivery, managing key systems, and implementing network improvements to support organisational goals including managing and delivering projects across on premise enterprise virtualisation platforms for compute and storage; data centre, wireless, WAN and LAN networking; power distribution and UPS systems; audio visual systems including video conferencing, indoor/outdoor digital signage and entertainment systems; and security systems and facilities operations technology.

This position works closely with our vendor partners, cyber security, building facilities and security teams and our visitor experience and exhibition teams. The role supports the CIO with reporting and written briefs for the Executive, Audit and Risk Committee and Council.

This is a full-time, ongoing employment opportunity.

In accordance with the EL1 work level standards, you will:

• Actively contribute to the National Gallery’s strategic direction contributing to the development and delivery of IT strategies, Portfolio and Corporate strategies. Provide leadership and direction to IT team members and vendors within the Gallery context. Mentor junior staff and support them in identifying and diagnosing issues, as well building a cooperative culture within the IT team and more broadly.
• Manage major Managed Service Provider contracts ensuring IT vendors to deliver to agreed service levels and within budget. Provide direction to managed service providers and manage vendor relationships, service contracts and evaluate and report on the provision of these services.
• Provide core business support across IT Operations, Infrastructure and Networks. This involves both strategic planning and support for the implementation of technological solutions, development, management, operations and day-to-day running and monitoring of the IT environment including data centres, networking and storage. This includes hands-on work such as assisting service providers to troubleshooting complex issues, and managing infrastructure components.
• Oversee budget management of Gallery IT operations, system upgrades, assessment of new systems and technologies. Undertake procurement and financial management activities including financial acquittals.
• Lead and deliver ICT projects and actively contribute to projects including the ability to input into designing, configuring, and deploying infrastructure solutions to meet project goals including providing high level advice to a range of internal and external stakeholders, identification of areas for streamlining, improvement for greater efficiency and implementation of new and emerging technologies.
• Ensure standards, policies and procedures are in place and monitored and updated regularly and that the environment is adequately documented and currency in documentation is maintained.
• Provide operational reports and written briefs to the CIO for the Executive, Audit and Risk Committee and Council. Represent the Gallery internally and externally.
• This role may include out of hours work to support Gallery projects and events.

Citizenship – To be eligible for employment with the Gallery, you must be an Australian citizen.

Police Check – to be eligible for this role you must complete a police check.

Security Assessment – The successful applicant will be required to obtain and maintain a Negative Vetting Level 1 security clearance. Ongoing employment in this role requires the successful candidates to maintain a high-level security clearance. Loss of a security clearance at any time will lead to termination of employment.

HOW TO APPLY

To apply for this role please go to the National Gallery's Careers portal.

You should provide a tailored CV (maximum of three pages) along with a statement of no more than two pages that outlines your skills, capabilities and experience, against the information above.

In your statement response you should keep in mind the capabilities and behaviours required to be successful for this role, as identified in the information above. Try not to duplicate information that can be found in your CV but do highlight any specific examples or achievements that demonstrate your ability to perform the role.

An order of merit or merit pool, may be established from this selection process and may be used to fill future identical vacancies over the next 18 months. Selection may be based on application and referee reports only. If you do not wish to be added to an order of merit, please notify us in your application.

The National Gallery is one of Australia’s leading visual arts institutions. The National Gallery is based in Canberra and is a vital part of the Australian cultural landscape. Our Purpose is to collect, preserve, promote and share the national collection of art. The Vision of the National Gallery is to be the international reference point for art in Australia, inspiring all people to explore, experience and learn. Our Values include Boldness, Integrity, Respect, and Excellence.