We are seeking a Sales Manager to join the team!
Are you a proven sales leader who thrives on building high-performing teams and driving revenue growth? This is a compelling opportunity to take the reins of the Customer Relations function at a specialist jewellery and luxury watch insurance business in Sydney CBD. With direct accountability for new business growth, sales conversion, and team performance across both onshore and offshore teams, this role is built for a commercially sharp leader who knows how to coach people, close pipeline, and build a winning sales culture from the ground up.
We are a leading specialist in jewellery and luxury watch insurance, providing cover for loss, damage, and theft. Having genuinely redefined the customer experience in their space, they give customers the confidence to enjoy their most treasured possessions anywhere, anytime. With a clear growth agenda and a strong focus on sales performance and service excellence, this is a business where results are rewarded and great leaders are recognised.
What you'll be doing?
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Owning sales performance — Taking full accountability for new business revenue, customer acquisition, and conversion targets, driving sustainable growth through hands-on sales leadership, pipeline management, and performance accountability.
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Building and leading a high-performing sales team — Motivating, developing, and managing the Sydney-based Customer Relations team and an offshore BPO partner, creating a cohesive, results-driven, and customer-focused sales culture.
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Coaching and developing sales capability — Providing targeted, hands-on coaching to continuously lift team members' sales skills, objection handling, conversion rates, and overall commercial performance.
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Setting and maintaining sales standards — Establishing clear performance expectations, sales processes, and operating standards that drive consistency, quality, and continuous improvement across the team.
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Championing the customer experience — Ensuring every customer interaction across all channels reflects a professional, premium experience that drives satisfaction, referrals, and long-term loyalty.
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Managing the BPO relationship — Overseeing the performance and alignment of the offshore BPO partner to ensure consistent sales standards and seamless integration with the onshore team.
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Using data to drive decisions — Monitoring sales metrics, customer trends, and performance reporting to identify opportunities, address gaps, and continually optimise commercial outcomes.
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Collaborating with key stakeholders — Partnering across the business to align sales, customer, and risk priorities, and contributing to broader growth and improvement initiatives.
Who are they looking for?
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Sales team leadership experience — Proven experience leading and growing a sales, customer acquisition, or contact centre team with a strong track record of hitting and exceeding revenue and conversion targets.
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Coaching and people development capability — A natural coach who can identify performance gaps, deliver meaningful feedback, and build the sales capability of individuals and the team as a whole.
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Commercial acumen — The ability to think commercially, manage pipeline, and balance customer experience with revenue outcomes in a fast-paced, growth-focused environment.
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Communication and stakeholder skills — Strong interpersonal and relationship-building skills to influence, collaborate, and communicate effectively across all levels of the business.
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Data and CRM proficiency — Comfortable working with sales performance reporting, CRM systems, and operational metrics to drive informed decision-making and accountability.
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Offshore or BPO experience — Prior experience managing offshore or BPO sales teams is advantageous and will be well regarded.
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Industry background — Experience in insurance, financial services, luxury goods, or a related industry is desirable but not essential — strong sales leadership is the priority.
Why you should consider this opportunity? Our client offers an attractive remuneration package and other benefits, such as:
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Competitive base salary — A base salary of $90,000 to $100,000 per annum plus superannuation.
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Performance-based incentives — Additional earning potential through an incentives structure that directly rewards strong sales leadership and commercial results.
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Premium niche industry — The opportunity to lead a sales function in a distinctive and growing specialist insurance segment focused on luxury and high-value items.
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Real leadership impact — A genuine platform to shape sales culture, develop a team, and drive measurable business performance from day one.
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Sydney CBD location — Conveniently based in the heart of Sydney CBD.
How to apply Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!
We welcome applications from sales leaders across all industries — if you are driven by performance, passionate about developing people, and ready to build something great, we would love to hear from you.
All information received will be kept strictly confidential and will be used only for employment-related purposes.
