Network Officer - Temporary opportunity for 6 months

Parramatta, NSW, AU, 2150

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Be at the centre of a critical road safety and enforcement network, coordinating operational requests, and providing expert support to internal and external stakeholders. You will manage enquiries relating to camera maintenance, access arrangements, site activities and enforcement operations, ensuring issues are resolved efficiently and professionally. Working within a high performing team environment, you will play an essential role in maintaining service excellence and supporting the effective delivery of network operations.

You will also help safeguard the reliability and effectiveness of a state-wide enforcement camera network through proactive monitoring and operational oversight. You will track system health, camera connectivity, incident capture performance, time synchronisation and site availability, ensuring potential issues are identified and addressed before they impact operations. By coordinating with technical specialists and service providers, you will contribute to the seamless operation of critical enforcement infrastructure that supports community safety outcomes.

Other duties and responsibilities include (not limited to):

• Compliance & Data Management - Processing and maintaining camera certification records within the Camera Enforcement System, ensuring accurate, compliant and up-to-date information that supports enforcement operations.
• Operational Administration & Enforcement Support – Managing authorised vehicle registrations and undertake enforcement-related operational activities in line with established procedures and business rules.
• Reporting, Records & Coordination - Maintaining operational records, reports and correspondence, and providing support to internal stakeholders and vendors to help ensure the effective operation of the enforcement camera network.

For more information on this position and business unit, view the role description and information pack

About you

For you to be successful within this role you should meet with all, or most of the following criteria:

• Background in customer service, stakeholder support or administrative roles, with a focus on delivering positive customer outcomes
• Confidence working with technology and understanding basic technical information, without requiring specialist technical expertise
• Demonstrated ability to effectively manage multiple priorities in a fast paced environment while maintaining accuracy and attention to detail
• You can remain composed and professional when handling a high volume of phone enquiries from internal stakeholders and external vendors

Nice to Haves:

• Certificate II In Information Technology
• Call centre experience handling technical calls

This is a fixed-term flexible hybrid role until 29 January 2027. 50% of your time will be office based, with 5 days a month based from our offices at Parramatta, and 5 days from any other TfNSW office location. Preference would be for the successful applicant to spend all 10 days a month from the Parramatta office. Salary - $95,543. 00 - $100,405.00 + super.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.