Accounts Receivable & Collections Officer

About Us

Pivotel delivers critical communication solutions across satellite and cellular networks – keeping businesses, government organisations and communities connected in some of Australia’s most challenging environments.

We work across Enterprise and Government customers, providing trusted advice and tailored communication solutions that enable people to stay connected wherever they operate. Behind those services is a Finance team focused on strong commercial outcomes, accurate financial management and supporting the continued growth of the business.

About the Role

We’re looking for an experienced Accounts Receivable & Collections Officer to join our Finance team on the Gold Coast.

This is a hands-on role with a strong focus on collections – approximately 70% Collections and 30% Accounts Receivable.

You’ll take ownership of a portfolio of customer accounts, proactively follow up overdue debt and work directly with customers to resolve outstanding balances and account issues. You’ll also support the broader AR function across reconciliations, receipts, invoicing and account maintenance.

We’re looking for someone who is comfortable managing both inbound and outbound calls, having professional but confident conversations about overdue accounts and working towards clear collection KPIs

You’ll be joining a team that is strengthening its collections approach, so this role will suit someone who enjoys taking ownership, working to targets and seeing the direct impact of their work on results.

Key Responsibilities

• Proactively manage a portfolio of overdue customer accounts
• Make regular outbound collection calls and follow up outstanding balances
• Work with customers to resolve payment issues, disputes and account queries
• Monitor ageing and prioritise collection activity to reduce outstanding debt
• Work towards agreed collection, call and account management KPIs
• Maintain accurate notes, follow-up actions and customer account records
• Process and reconcile customer receipts
• Complete customer account reconciliations and ledger maintenance
• Assist with invoicing and management of AR inboxes and queries
• Review credit applications and assist with credit management processes
• Lodge and follow up credit defaults where required
• Work closely with the wider Finance and Sales teams to resolve account issues and improve collection outcomes

What You’ll Bring to This Role

We’re looking for someone who knows their way around both collections and Accounts Receivable and is comfortable taking responsibility for their own portfolio.

Ideally, you’ll bring:

• 3+ years’ experience in Accounts Receivable, Collections or Credit Control
• Strong hands-on experience managing overdue accounts and debt collection
• Confidence making outbound collection calls and having sometimes difficult payment conversations
• A professional, firm and customer-focused communication style
• Experience working to collection targets or KPIs
• Strong account reconciliation and problem-solving skills
• Experience working in a high-volume environment with competing priorities
• Good working knowledge of Excel, Outlook and Microsoft Office
• Strong attention to detail and accurate record keeping
• The ability to work independently, follow through on commitments and take ownership of outcomes

Most importantly, you’ll be someone who is proactive. You won’t wait for an overdue account to become a problem – you’ll follow it up, understand what is holding up payment and keep working it through to resolution.

Why Join Pivotel?

• Enjoy additional paid annual leave during your employment – 3 bonus days available from commencement
• Competitive salary with annual reviews to recognise your contributions and ensure fair progression
• Access to Employment Hero benefits, including discounts and cashback on everyday expenses like fuel, groceries, retail and travel
• Employee Assistance Program (EAP) offering 24/7 confidential support for you and your family
• Supportive team culture – we value collaboration, continuous improvement and celebrating wins together
• A genuine opportunity to take ownership of a collections portfolio and make an impact
• Hybrid working arrangements – 3 days in the office and 2 days working from home
• Gold Coast / Southport location

To Apply

If you’re an experienced AR or Collections professional who enjoys getting results, building relationships with customers and taking ownership of your accounts, we’d love to hear from you.

Pivotel is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from diverse backgrounds, and those with disabilities.

All successful candidates will be required to complete an Australian Police Check prior to commencement.