Product Owner – Customer Systems

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance.  We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

Reporting to the Head of IT Strategy & Transformation, this senior Product Owner role is accountable for maximising the value, adoption and sustainability of customer‑facing systems, with a primary focus on Salesforce. You will own the product lifecycle end‑to‑end across strategy, delivery and BAU by working closely with business and IT stakeholders—driving measurable business outcomes while shaping a future‑focused, customer‑centric technology landscape.

What you will do

In this role, you will own Salesforce end-to-end, with clear accountability across both strategy and operations. You’ll shape how customer technology drives business growth—ensuring initiatives are aligned to value and delivered in a controlled, scalable way.

Partnering closely with business stakeholders, you’ll drive alignment, cut through complexity, and embed innovation across the platform.

• Act as the single, accountable Product Owner for Salesforce and customer systems across build and run, with clear decision authority on priorities and trade‑offs
• Own and execute an end‑to‑end roadmap aligned to long‑term strategic value drivers, shaping how customer technology supports business growth
• Translate customer, sales and service needs into product outcomes, epics and a prioritised, value‑led backlog
• Drive value realisation through adoption, ROI tracking, and continuous optimisation of platform performance
• Lead senior stakeholder engagement across Customer, Commercial, IT and delivery partners, influencing enterprise‑wide outcomes
• Contribute to governance, investment cases, and embedding innovation and future capability into customer systems

About you

If you’re a strategic, commercially minded Product Owner who thrives in complexity and wants to shape the future of customer (Salesforce) technology, this is a high-impact opportunity to lead at scale.

You bring strong operational expertise and hands-on product leadership experience in complex environments. You’re confident in influencing stakeholders and making decisions that balance frontline realities with long-term outcomes. Motivated by clear ownership, you’re driven to deliver measurable business value at scale.

• Proven experience owning and evolving enterprise CRM platforms, with deep Salesforce expertise across Service, Marketing and CPQ/Revenue Cloud
• Strong product leadership with the ability to translate strategy into clear roadmaps and measurable business outcomes
• Commercial mindset with demonstrated experience prioritising competing demand using value‑led frameworks (e.g. WSJF, DVF)
• Experience operating in complex environments, managing vendors while retaining ownership and accountability for outcomes
• Deep understanding of customer, sales, service and pricing processes, with a focus on delivering simple, scalable solutions
• Strategic, future focused mindset, always seeking to understand and influence future enhancements and capabilities with vendors and internally with the team
• Passion for driving transformation, reducing complexity and cost, and embedding innovation including AI and agentic capability into customer platforms/processes

Why join Cleanaway?

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more! 

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

All internal applicants will receive a notification within 2 weeks of the closing date of this advertisement.  

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing *********@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.

Simply click the Apply button or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.