Head of Market Management

Company Description

Luxury Escapes is one of the world’s fastest-growing travel businesses, creating and curating premium holiday experiences for millions of members globally. Through exclusive partnerships with leading hotels, resorts, airlines, cruise lines and tour operators, we offer exceptional value across accommodation, packages, tours, cruises and flights, supported by expert service and a technology-led booking experience.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, an onsite gym with premium change facilities, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to!

Job Description

We are now looking for a Head of Market Management who will lead the teams responsible for managing Luxury Escapes’ direct hotel and accommodation partnerships. The role will focus on improving current partnerships, bringing on new partners, and making sure our directly contracted deals perform as strongly as possible.

This person will work closely with teams across contracting, pricing, technology and sales to make sure Luxury Escapes has a strong and competitive range of accommodation. They will also lead the team that manages our villa partners, building strong relationships and improving the performance of our villa offering.

You Will Be Responsible For

Develop and deliver the commercial strategy for Luxury Escapes’ direct hotel and villa partnershipsLead negotiations on rates, margins, availability, exclusive offers and promotional supportIdentify new opportunities to grow the accommodation portfolio across regions and partner typesBuild strong relationships with senior hotel, connectivity and villa management partnersDrive new direct partner connections from identification through to onboarding and launchLead, coach and develop the Market Management and Villa Management teamsSet clear targets and track team and partner performance against agreed commercial goalsUse sales, margin, pricing and booking data to improve partner performance and customer choiceImprove processes across contracting, onboarding, campaign delivery and partner managementWork closely with Product, Technology and senior leaders to improve systems, reporting and commercial results

Qualifications

What we are looking for:

Significant experience leading a commercial, marketplace or supplier management functionStrong commercial judgement and the ability to turn strategy into clear actionA successful track record of negotiating complex commercial agreementsExperience building and managing senior relationships with major suppliers or partnersStrong financial understanding, including revenue, margin and commercial performanceDemonstrated leadership experience, with a focus on coaching and developing high-performing teamsExcellent stakeholder management skills across senior leaders and cross-functional teamsStrong analytical skills and confidence using data to make commercial decisionsExperience improving processes, leading change and creating more efficient ways of workingExperience in travel, e-commerce or an online marketplace environment is highly regarded

Additional Information

What's in it for you?

First-class health and well-being program, including an onsite gym, yoga, and meditation, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.Fun and flexible working environment - Friday afternoon onsite gatherings (wine included!) and monthly celebrations.A fun, dynamic environment with a collaborative team.Generous staff discount and birthday leave!

If you’re interested in the role but don't check every box, apply anyway, we’d love to hear from you!

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2026 Circle Back Initiative employer, we're committed to responding to every applicant.