Administration Support Officer

About Ageing Australia 

Ageing Australia is the national peak body representing providers across the aged care landscape, including retirement living, seniors housing, residential care, home care, community care and related services. We advocate for our members, providing expert advice, resources and tailored services to ensure they deliver exceptional care to older Australians. 

Why join Ageing Australia? 

At Ageing Australia, we foster a culture of care, growth and collaboration. We’re proud to offer:  

• five weeks of paid annual leave (Pro-rata) 

• hybrid work options to support your work life balance 

• annual professional development fund 

• one wellbeing day per year 

• access to our Employee Assistance Program (EAP) for you and your immediate family 

• access to exclusive employee discounts across a range of popular retailers 

• work in a collaborative, values-driven organisation. 

About the Role: 

We are seeking an Administration Support Officer to provide high-quality administrative support across Ageing Australia’s clinical programs. This is a fixed-term part-time (0.6 FTE) job share role, working Wednesday, Thursday and Friday with the contract ending 31 December 2028. 

This position is responsible and accountable for delivering the following key outcomes:  

• Provide high level clerical and administrative support by preparing correspondence and maintaining documents and files. 

• Manage stakeholder queries by responding to or referring enquiries to the appropriate business representative in an efficient and timely manner. 

• Apply knowledge and understanding of administrative principles, practices, methods and techniques to manage all administrative records. 

• Build and maintain strong working relationships with internal and external stakeholders. 

• Provide general administrative related support to the service including procurement, travel, record management and organising meetings. 

• Maintain data integrity for organisational systems such as the Learning Management System (LMS) and mentoring platform to ensure accuracy and the ability to generate reports as required. 

Selection Criteria:  

• Relevant qualifications in Office Administration (TAFE equivalent or formal qualifications). 

• Demonstrated ability to provide governance and secretariat support, including preparation of agendas, minutes and coordination of actions. 

• Experience in managing organisational systems, ensuring data accuracy and the ability to generate reports. 

• Experience in managing learner enrolment data and other program records, with strong attention to detail and reporting capability. 

• Excellent written and verbal communication skills.  

• Excellent interpersonal skills, including the ability to form strong working relationships with colleagues and build credibility and rapport with stakeholders. 

• Demonstrated ability to work independently and collaboratively within a team environment to deliver project-based work and activities. 

• Experience in providing high-level customer service across all levels of an organisation in a timely, accurate and professional manner. 

• Advanced proficiency across Microsoft Office Suite and collaboration tools, including Word, Excel, PowerPoint, Outlook, Teams and SharePoint. 

• Strong time management skills with the ability to identify and manage risks and potential barriers whilst working within a fast-paced environment. 

We believe diverse and inclusive workplaces create stronger organisations and better outcomes for the communities we serve. We welcome applications from people of all backgrounds, experiences and identities and are committed to fostering a respectful, inclusive and welcoming workplace where everyone feels valued.  

Ageing Australia strongly encourages applications from Aboriginal and Torres Strait Islander peoples and is committed to supporting meaningful reconciliation, cultural safety and respectful practice across our organisation.  

How to apply: Click the “Apply” button and submit your application with your resume and a cover letter outlining your suitability for the role. Alternatively, apply via our career's portal: https://ageingaustralia.asn.au/about-us/careers/#current-opp 

We require federal police check as an essential selection component for this role, please consider this requirement when submitting your application. 

Closing date: 24 September 2026. This advertisement may be withdrawn prior to the closing date, depending on the progress of the recruitment process.