Onboarding Officer - Home Care

Company Description

Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.

Job Description

Are you a confident communicator who loves connecting with people and turning enquiries into meaningful outcomes?
Join Healthcare Australia’s Home Care team as our next Client Onboarding Consultant, where you’ll play a key role in helping clients begin their care journey.

As our Sales Support and Client Engagement Officer, you will:

• Handle inbound phone and online enquiries with warmth, professionalism, and efficiency
• Engage with prospective clients and families to understand their care needs
• Provide clear information about HCA’s services and guide clients through the onboarding process
• Book meetings and coordinate handovers for our Business Relationship Leads
• Manage data accurately in our CRM and ensure all client records are up to date
• Support sales goals through excellent customer service and follow-up communication

Let’s talk about you!

You’ll bring previous experience in sales, customer service, or administration, ideally within the health or aged care sector along with an excellent phone manner and strong communication skills. Knowledge of Support at Home is highly regarded. You are highly organised with great attention to detail, you’ll manage data entry and CRM systems accurately while handling multiple tasks with ease. With a proactive and positive attitude, you thrive in a team environment and take genuine pride in helping people.

Why Join HCA?

At HCA, you’ll join a supportive and passionate team who care deeply about the work we do. You’ll enjoy flexibility, great team culture, and the chance to make a difference every day — helping clients feel supported, informed, and confident in their care choices. 

As well as a great salary, a $50 incentive is paid for each organically sourced customer meeting that converts to a confirmed client!

We offer the following benefits and much more:

• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3,000 employees!

At HCA we are committed to embracing diversity and committed to providing a safe working environment.  Veterans are encouraged to apply.