Support Technician

You've been grinding remote tickets for years.

You've mastered the queue.

You've soloed Exchange.

You've tanked Azure outages and DPS'd your way through AD forests.

Now it's time to squad up with a team that backs your skills, feeds your curiosity, and makes the rest of 2026 feel like an upgrade, not a repeat.

🏢 We're First Focus—Australia's top MSP (Cloud Tango says so, 9 years running). With almost 500 staff across 4 countries, we're growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with.

It's a chance to:

Work across desktop, servers, firewalls, cloud infra, and cool AI tools  Train like a beast—10 paid training days, certs = pay rise  Join a team of smart humans who actually care about tech (and each other) Escape the script—solve real problems, not just reset passwords and reboot printer

Requirements

aka What You'll Be Doing

Slaying tickets across Microsoft AD, Azure, M365, and ExchangeTroubleshooting desktops, servers, firewalls, and networks like a bossSupporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry)Jumping into project deployments when things get spicySplitting your time between desk-based support and hands-on onsite work, depending on what the day calls forCollaborating with senior engineers to keep environments clean, lean, and meanVenturing out to client sites (fuel, tolls and parking's on us, not on you)

Aka What You'll Bring

Deep knowledge of AD (mostly Azure but still a little bit of on-prem too) and end-user support wizardrySolid grasp of Windows Server, Exchange, and cloud platformsComfort across the stack—from desktop to firewall, LAN/WAN includedExperience with ticketing systems and a knack for making users feel heardGreat comms, great attitude, and a genuine love for solving problemsA valid Australian driver's license and your own vehicle (this is a truly hybrid onsite/service desk role so you will need these for those heroic onsite missions)

Benefits

aka What You'll Get

💸 Up to $85k package, plus training and flexibility🧘 Free access to Uprise—1:1 coaching with qualified psychologists or counsellors🏠 Hybrid working arrangements for real work-life balance📚 10 paid training days a year, exam fees covered, and pay rises for certs🚀 FastTrack mentoring program for career growth🌍 MAD (Making A Difference) Council—equality, charity, and sustainability⚡️ Tesla company car option (yes, really—conditions apply)🎉 Regular social events and a team culture built on trust, curiosity, and support

🧠 Neurodiverse? We've Got You.

We welcome applications from Neurodiverse candidates. If you're comfortable disclosing, we'll share our Neurodiversity Statement and work with you to create an environment where your skills shine brightest.

Apply now. Or don't. But if you're still reading, you probably should.

Consider this your most sensible decision for the 2nd half of 2026.