Training and Quality Manager (RTO / Vocational Education)

We are looking for an inspirational and highly capable Training and Quality Manager to help shape the future of training and assessment at Complete Hospitality Training.

For more than 50 years, CHT has been part of Australia's hospitality training industry. Our next chapter is about building on that history while continuing to challenge ourselves to be better.

We do not want someone whose idea of training quality is having all the boxes ticked. We want an educational leader who can inspire trainers, strengthen assessment practice, develop people and keep improving the learner experience.

You will lead our trainers, assessors, curriculum support staff and program leaders across Melbourne, interstate and remote locations, including our sessional training team.

Your role is to ensure our training is compliant, practical, engaging and consistently delivered to a high standard. You will support experienced industry professionals to become confident and exceptional educators while making sure the systems, resources and operational processes around them are working as they should.

You will oversee the day-to-day quality and performance of training and assessment, including trainer allocation and readiness, assessment turnaround, learner progression, compliance monitoring and the resolution of delivery issues before they become larger problems.

Our interstate, remote and sessional trainers are an important part of CHT. They must receive the same leadership, communication, feedback, coaching and development as our Melbourne-based team. Building that consistency across our entire training workforce is a key part of this role.

• CHT’s trainer and assessor workforce

• Day-to-day training and assessment operations

• Training and Assessment Strategy development, implementation and monitoring

• Compliance with the 2025 Standards for RTOs, funding contracts and other applicable regulatory requirements

• Trainer allocation, workforce planning and delivery readiness

• Trainer capability, credentials, professional development and industry currency

• Trainer induction, coaching, mentoring and ongoing support

• Performance conversations and individual trainer development plans

• Identifying and developing emerging leaders within the training team, creating genuine pathways from Trainer to Program Lead and future leadership opportunities

• Training observations, file reviews, quality checks, validation and moderation

• Assessment-system and assessment-resource development

• Training-product transitions and implementation

• Assessment turnaround, workload allocation and backlog management

• Learner progression, attendance, engagement and completion monitoring

• Identification and resolution of training, assessment and compliance risks

• Preparation for internal reviews, external audits and regulatory activity

• Corrective actions and continuous-improvement initiatives

• Industry engagement and evidence of vocational relevance

• Accurate and timely training and assessment records

• Collaboration between training, administration, compliance and learner-support teamsYour focus is the quality of the teaching and the capability of the people doing it. You will work closely with operational, administration and quality functions to ensure training and assessment is supported by effective systems and delivery processes.

You are comfortable questioning how things are done and looking for better ways to do them. You also understand that good ideas need clear processes, proper follow through and consistent delivery.

You can work confidently with experienced chefs and hospitality professionals, build strong relationships and support them to become even better trainers. You can also review a learner file, identify where something has gone wrong and work with the right people to address both the issue and the process behind it.

You set high expectations while providing genuine support. You see feedback as a way to help people improve, not simply as a record of what they have done wrong.

You understand regulatory and contractual requirements and can turn them into practical processes that trainers and operational teams can follow. Compliance matters, but it is not the only measure of quality. We want training that is delivered well, assessment decisions we can stand behind, operations that run effectively and learners who leave able to do what their qualification says they can do.

• Significant experience within vocational education and training

• Demonstrated leadership of trainers and assessors

• Experience managing training delivery or training operations across multiple programs or locations

• Strong understanding of contemporary training and assessment practice

• Detailed knowledge of current RTO regulatory requirements including the 2025 Standards for RTOs

• Experience implementing and monitoring compliance systems and corrective actions

• Strong assessment validation and moderation experience

• Experience reviewing and implementing Training and Assessment Strategies, assessment tools and training resources

• Knowledge of trainer credential, professional development and industry-currency requirements

• Experience monitoring learner progression, assessment turnaround and delivery performance

• Strong coaching and performance-management capability

• Sound judgement, attention to detail and the ability to manage competing operational priorities

• The ability to analyse issues, identify root causes and implement practical improvements

• The confidence to escalate risks and hold people accountable when required

• The ability to influence and earn credibility with experienced professionals

• Holds the credentials required to deliver training and assessment and undertake validation under the Credential Policy that operates alongside the 2025 Standards for RTOs

Experience in hospitality training, aXcelerate, government-funded training, apprenticeships or multi-state delivery will be highly regarded.

We are proud of where we have come from and even more excited about where we are going. CHT is an evolving organisation where people are encouraged to contribute ideas, challenge thinking and take ownership of their work.

Our Purpose: To open the door to a world of possibilities for all those who choose to learn with us.

Our Vision: To be Australia's leading Registered Training Organisation (RTO) servicing the hospitality industry.

Our Mission: To make our part of the world a better place by teaching the value of service.

Our values are respect for everyone, enthusiasm, commitment and dedication, integrity, passion and pride, and excellence by choice.

Our Achieve & Grow performance and development program is built around a simple idea: joining CHT should not be the end of your career journey with us.

We encourage our people to reflect on what they have achieved, identify where they want to grow, set meaningful personal and professional goals and think about what they want to do next. We then work with them to identify the experience, development, mentoring and support that can help them get there.

It is not an annual form to fill in. It is a real conversation about the position you might want next, what you need to master before you get there, and how we help you build it.

That applies wherever you work from. Melbourne, interstate, remote or offshore, everyone gets the same access to leadership, feedback and development.

• Flexible working arrangements where appropriate

• Career development and progression through Achieve & Grow

• Paid professional development and learning support

• A genuine opportunity to make an impact

• The opportunity to contribute ideas and improve how we work

• A leadership team that encourages initiative, ownership and continuous improvement

• The opportunity to work in an organisation that is willing to evolve

• Allocated time and paid support to maintain your own vocational competency, industry currency and professional development

The diversity of our workforce should reflect the diversity of our learners, and everyone at CHT should feel that they belong here.

We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with disability, LGBTQIA+ people, and people of all ages, genders, faiths and caring responsibilities.

Reasonable adjustments are available at every stage of our recruitment process. If you would like to take part in a different way, or you need something changed so you can do your best, tell us in your application or give us a call and we will sort it out.

Please submit your current resume together with a short cover letter outlining your relevant experience, what you would bring to CHT and why this opportunity is the right next step for you.

In your cover letter, we would particularly like to understand your leadership approach, your RTO or VET experience, what interests you about CHT and what you believe you could contribute.

Applications close 11 September 2026.