Environment Manager

Role Purpose

The Non-Production Environment Manager is responsible for managing and supporting all testing environments (PTEST, STEST, VTEST) used for development, testing, training, and business-as-usual activities.

The role ensures these environments are:

• Available and stable
  
• Secure and properly configured
  
• Ready for testing and deployments
  
• Quickly restored when issues occur
  

This person also coordinates issue triage, manages environment-related risks, and maintains knowledge of how various applications and systems work together.

Required Experience

Technical & Industry Experience

• Experience working in large and complex organisations.
  
• Experience in industries such as:
  
• Postal services
  
• Logistics
  
• Transport
  
• Retail
  
• eCommerce
  

Environment & Release Management

• Strong experience managing enterprise test environments.
  
• Experience handling software releases and deployments.
  
• Experience with incident, change, and release management processes.
  

Stakeholder Management

• Ability to work across technical and business teams.
  
• Strong communication and coordination skills.
  
• Experience facilitating issue triage and problem-solving workshops.
  

Technical Skills

Essential Knowledge

• SAP applications
  
• Oracle applications
  
• Microsoft technologies
  
• Application dependencies and integrations
  
• Enterprise environment management
  

Monitoring & Troubleshooting

• New Relic
  
• Sumo Logic
  
• Log analysis and dashboard monitoring
  
• Root cause investigation
  

Process Knowledge

• ITIL Incident Management
  
• ITIL Change Management
  
• ITIL Request Management
  
• ITIL Conflict Management
  

Qualifications

Preferred Certifications

• ITIL Certification
  
• Agile Certification
  
• PMP Certification
  
• Other Project Delivery Certifications
  

Key Personal Attributes

Process Management

• Creates and improves operational processes.
  
• Removes inefficiencies and simplifies ways of working.
  
• Uses data and feedback to improve outcomes.
  

Relationship Building

• Builds trust with diverse stakeholders.
  
• Works effectively across teams.
  
• Resolves conflicts professionally.
  

Action Orientation

• Takes initiative and ownership.
  
• Responds quickly to issues and risks.
  
• Drives action even when information is incomplete.
  

Digital Mindset

• Embraces new technologies.
  
• Uses data and insights to improve decisions.
  
• Promotes digital ways of working.
  

Results Focus

• Delivers high-quality outcomes.
  
• Works through challenges to achieve goals.
  
• Helps remove barriers for others.
  

Key Responsibilities

Environment Management

• Ensure all non-production environments are available, secure, and fit for purpose.
  
• Manage and support test environments throughout the project lifecycle.
  
• Monitor environment health, availability, and performance.
  
• Coordinate environment setup and configuration for projects and testing activities.
  
• Ensure environments comply with security and data protection requirements.
  

Release & Deployment Management

• Plan and coordinate software releases and deployments.
  
• Work with application support teams to deploy code with minimal impact to testing.
  
• Manage release schedules and deployment plans.
  
• Communicate deployment timelines and risks to stakeholders.
  
• Conduct post-release reviews and identify improvement opportunities.
  

Incident & Issue Management

• Lead triage sessions to identify and resolve environment issues.
  
• Troubleshoot complex technical problems across multiple applications.
  
• Coordinate teams to quickly resolve incidents and defects.
  
• Ensure clear communication during outages and service disruptions.
  

Vendor & Partner Management

• Work closely with vendors and suppliers.
  
• Manage vendor support tickets and escalations.
  
• Partner with vendors to adopt new platform features and capabilities.
  
• Coordinate migration activities where required.
  

Continuous Improvement

• Improve environment management processes and governance.
  
• Enhance monitoring, logging, and reporting capabilities.
  
• Drive innovation and adoption of new technologies.
  
• Maintain documentation, standards, and best practices.
  

Stakeholder Management

• Act as the link between:
  
• Development teams
  
• Operations teams
  
• Quality Assurance (QA) teams
  
• Business stakeholders
  
• External vendors
  
• Provide regular updates on environment status, risks, and releases.
  
• Build strong working relationships across teams.
  

Training & Knowledge Sharing

• Create and maintain environment management documentation.
  
• Train teams on release and environment management processes.
  
• Share lessons learned and best practices.