Team Leader - Senior Client Service Representative

• Business Enabling Services Group / Enterprise Systems and Services (BES) Division / HR Frameworks (BES/MaPS) Branch
• APS 6 ($101,355 - $123,702) | Ongoing | Full-time
• Canberra, ACT

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ABOUT THE TEAM/BRANCH

Ministerial and Parliamentary Services (MaPS) Division

Ministerial and Parliamentary Services (MaPS) is a Division within the Department of Finance delivering services to, and for government. MaPS provides Parliamentarians, former Prime Ministers and their respective employees employed under the MOP(S) Act with a range of facilities and services to assist them in undertaking their duties.

Human Resources (HR) Frameworks Branch

The Human Resources (HR) Frameworks Branch is responsible for providing HR services to staff of parliamentarians employed under the MOP(S) Act including payroll services, IT systems support, policy development and advice. We work closely with a range of stakeholders including other government departments and agencies in relation to the employment framework covering MOP(S) Act staff.

The HR Service Delivery Team is responsible for the management and administration of payroll, systems and processes associated with human resources data and reporting. We are committed to improving service standards through innovation, systems and process enhancements.

ABOUT THE OPPORTUNITY

We have a vacant position on the Helpdesk at the APS6 level in the HR Client Strategy & Enablement Team within Ministerial and Parliamentary Services. Helpdesk team members will be required to provide pay and conditions advice and support to approximately 2300 federal parliamentarians and MOP(S) Act staff throughout their employment cycle.

As the APS Level 6 Team Leader on the helpdesk you are required to undertake tasks of high complexity and work with limited direction. You are expected to be able to work under pressure and according to tight timeframes, and to lead a small team distributing and monitoring workloads, answering complex queries and communicating with influence on a range of issues in relation to the MOP(S) Act employment framework.

Your duties will include:

• Leading a team to deliver high quality services for current and former Parliamentarians and Members of Parliament (Staff) Act 1984 (Commonwealth) employees on a range of services in relation to pay and conditions.
• Interpret and provide accurate, consistent and timely advice, both verbally and in writing. Tailoring advice according to the audience, including translating a complex employment framework into easy-to-understand information.
• Triaging, monitoring and distributing the workload of your team.
• Onboarding of junior team members, including training the team in relation to the employment framework and building capability across the team.
• Updating guidance material and checklists, ensuring that team processes are well-documented and that the team are adhering to process.
• Other duties as directed to ensure the outcomes of the Service Delivery Team are met, including working flexibly and the ability to multi-task and prioritise under pressure.

Additional information can be provided on request from the contact officer.

DETAILED VACANCY INFORMATION

For detailed information about these roles, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

ELIGIBILITY ADVICE & CANDIDATE NOTES

• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
• Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
• We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, people with Disability, LGBTQI+ people, people from culturally and linguistically diverse backgrounds and mature aged people.

CONTACT INFORMATION

• For specific questions relating to this job vacancy (including requests for adjustments), please refer to the details on the contact officer located in the downloadable job pack.
• We can provide adjustments, including alternate formats of the application form, to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternate formats or have an enquiry about the support provided, please contact the Recruitment team via recruitment@finance.gov.au or call (02) 6215 1717 between 8:30am - 5:00pm AEST Monday to Friday.
• For questions relating to the online lodgement of your application, please email the Recruitment team via recruitment@finance.gov.au or call (02) 6215 1717 between 8:30am - 5:00pm AEST Monday to Friday.

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