eCommerce Operations Coordinator - Country Road Group (Fixed Term)

In this position, the eCommerce Coordinator will be responsible for the accurate and timely upload and management of product content, online merchandising, marketing and promotional materials, and digital inventory on the brand's website.

The role will also support the eCommerce Operations Manager in executing brand digital initiatives and delivering cross-functional eCommerce projects, including the launch of new online sales channels.

Additionally, the eCommerce Coordinator will contribute valuable customer experience (CX) and user experience (UX) insights to enhance the site's usability and overall online performance. Please note this is a 6 month fixed term contract opportunity. 

How You Will Contribute 

• Ensure accurate and effective merchandising of all nominated products across brand and third-party websites/marketplaces, including imagery, descriptions, and categorization.
• Monitor stock levels to support product availability and sales performance.
• Coordinate timely setup of marketing campaigns, promotions, and sales across eCommerce platforms, ensuring clear stakeholder communication.
• Deliver on-brand content and imagery in line with Merchandise and Marketing plans, collaborating with design and creative teams to meet deadlines.
• Support the planning and execution of front-end site developments.
• Assist the eCommerce Manager in maintaining website accuracy and adherence to system processes.
• Leverage online metrics and KPIs to support in identifying strategic opportunities, including improvements in SEO, CX, UX, trade, and merchandising.
• Provide insights & recommendations toward improving both our Digital strategy and online sales performance.  

Capabilities We Value

• Experience with an omni-channel retailer. 
• Demonstrable experience within, and understanding of, several key functions of a Digital department within an omni-channel retailer. 
• Demonstrable experience and understanding of product content or online merchandising fundamentals within a large retailer. 
• Demonstrable experience working with a variety of digital marketing or eCommerce tools and platforms. 
• Experience supporting operational eCommerce activities that pertain to site content and merchandising, promotional execution, and digital stock management

What We Offer

• Bi-annual product allowance, access to sample sales and 40% discount for you and your immediate family across all CRG brands
• Flex your leave your way, including birthday leave, volunteer leave, personal leave and more
• Access to health and wellbeing support, including Health Insurance, 24/7 EAP counselling, discounted gym memberships and financial advice services
• 18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance
• Internal career opportunities across our portfolio of brands
• Annual learning calendar to support your ongoing development
• Support impactful community and charity partnerships across our brands, including OCRF, Our Watch, First Nations Reconciliation, Movember, Red Cross and Landcare.

Who We Are 

Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team, we work collaboratively across our brands to create exceptional product and meaningful experiences for our customers. We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact—on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow.

Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation.

We encourage you to explore our Current Opportunities and we look forward to connecting with you! 

Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present. 

We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.