Guest Service Agent

Vista Hospitality Group introduces a market leading approach to the Australasian hospitality sector, with a suite of resources and operational advantages, uniquely tailored for owners and partners. We are a trusted partner to global hotel brands including Voco, Indigo, Sebel, and our own brands: Next, Ink, Sage and Country Comfort, we look forward to you joining one of our hotels!

Sage Wollongong is recruiting talented Full Time Front Office GSA's to join our Reception team. You will be responsible for guest registration, billing & reservations whilst ensuring that every guest is welcomed and assisted throughout their stay. 

About the Hotel:

Sage Hotel Wollongong boasts a key location against a stunning southern coastal backdrop. Offering 168 guest rooms, generous conferencing facilities, Coldwater Creek Bar and Five Islands Restaurant; we invite our guests to make the most of Wollongong.

About the Role

As a Guest Service Agent, you will be the friendly face that sets the tone for our guests' stay. Based at the Front Office, our GSA's are responsible for delivering exceptional hospitality, whilst ensuring the accurate administration of guest billing & reservations.

Position Responsibilities:

• Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered
• Administrate guest billing & reservations enquiries smoothly & accurately
• Handle and resolve any guest concerns effectively in a professional manner
• Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
• Answer all incoming calls promptly and pleasantly and provide appropriate assistance
• Build strong positive cross departmental relationships and provide support as required

Skills & Experience

• Previous experience in front desk operations is valued
• Personality and passion for creating memorable experiences for our guests
• Professional verbal and written communication skills and an eye for detail
• Impeccable grooming and presentation
• The flexibility to work a rotating roster, including public holidays and weekends
• Skilled at collaborating within teams, as well as working independently
• Barista experience is valued would be valued.
• A valid visa with relevant working rights in Australia are a must.
• A current First Aid Certificate and RSA Qualification

In return we offer:

• Career growth opportunities throughout the Vista Hospitality Group
• Food & Beverage and accommodation discounts across the Vista Hospitality Group
• An EAP program and steadfast commitment to creating a positive staff culture

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Vista Hospitality Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviors that are contrary to providing a safe, inclusive & respectful environment for all.