Store Manager - PARRAMATTA

STORE MANAGER — POP MART

Lead a POP MART store | Global Pop-Culture Retail

Base salary circa $74,000+, with flexibility for the right candidate based on experience.

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.

This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail environment.

Why You'll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families

• Weekly new releases keep every day exciting and fast-moving

• Clear career progression opportunities within a growing business

• Job security with a rapidly expanding global brand

• Monthly product incentives (post-probation)

• Monthly performance bonus

• Supportive, energetic and inclusive team culture

• Annual POP LAND (Beijing) pass

• A colourful, creative retail environment

What You'll Do

Lead & Develop the Team

• Recruit, coach and develop high-performing teams

• Create a positive, accountable and customer-focused culture

• Conduct regular performance and development conversations

• Support succession planning and talent development

Drive Commercial Results

• Deliver sales, wage and KPI targets

• Analyse store performance metrics and implement action plans

• Drive productivity, profitability and operational excellence

Lead Store Operations

• Manage inventory accuracy, deliveries and stock control

• Ensure compliance with company policies and procedures

• Maintain exceptional visual merchandising and presentation standards

• Lead successful execution of product launches and promotional campaigns

Champion Customer Experience

• Lead from the front during daily trade

• Deliver exceptional service standards

• Create memorable experiences for collectors, fans and customers

• Foster a customer-first culture throughout the store

Who You Are

• An experienced Store Manager from a high-volume retail environment

• A confident and engaging people leader

• Commercially focused with a proven track record of delivering results

• Skilled at coaching and developing teams

• Organised, resilient and adaptable

• Passionate about customer experience and operational excellence

Availability Requirements

• Flexible availability across all 7 days is required.

• Typical rosters include weekends, late-night trading and public holidays.

• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.

• While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.

• Availability throughout peak trading periods, including November to January, is essential.
  

How to Apply

Submit your application via our careers page

(if you are applying through a third-party job platform such as Seek, you will be automatically directed to our careers page)

Eligibility

• Full, permanent Australian working rights required