Service Administration & Compliance Officer – Kingaroy | Casual

About the role

The Service Administration & Compliance Officer will assist with the day-to-day administration of disability services, with a particular focus on rostering, Supported Independent Living (SIL) compliance, participant documentation and staff follow-up. You will work closely with the Senior Service Manager and provide practical administrative and compliance support across Kingaroy services.

Key responsibilities

• Assisting with preparing and maintaining staff and participant rosters.

• Identifying roster vacancies, overlaps and potential coverage issues.

• Contacting appropriate staff regarding available shifts where required.

• Entering approved roster changes and keeping rostering information up to date.

• Completing routine SIL compliance checks using Bunya Care checklists and procedures.

• Checking participant and household documentation to ensure required records are current and appropriately completed.

• Identifying missing information, signatures, dates or documents requiring follow-up.

• Following up staff regarding outstanding documentation and routine compliance requirements.

• Scanning, uploading, filing and maintaining participant documentation.

• Maintaining spreadsheets, registers and administrative tracking systems.

About you

• Highly organised and able to manage competing priorities.

• Strong attention to detail.

• Confident following up staff and outstanding tasks.

• Good written and verbal communication skills.

• Can work independently while following established procedures.

• Comfortable checking documentation and identifying missing or incorrect information.

• Understands when an issue needs to be escalated to management.

• Confident using computers, spreadsheets and electronic record systems.

• Reliable, proactive and able to take ownership of routine administrative tasks.

• Understands the importance of privacy and confidentiality.

About us

Bunya Care is a disability services provider operating in Kingaroy, Queensland. We deliver Supported Independent Living (SIL) services and support participants through NDIS-funded programs.